Freelancer profile translated to English.
Back to original languageAbout Livio
With 15 years of experience as a digital nomad, I have developed expertise in data management and transformation through ETL (Extract, Transform, Load) processes. Working primarily with Excel and cloud SaaS platforms, I have standardized and optimized the processing of daily sales data from multiple call centers. My keen eye for detail, guided by the adage 'The devil is in the details,' has allowed me to hone my analytical skills and automate data flows to improve operational efficiency.
Certified in cybersecurity (ISC2, IBM, Google), I have acquired a solid theoretical foundation in threat analysis, incident response, and penetration testing. Passionate about innovation, I explore the applications of AI and cloud security to anticipate and mitigate emerging cyber threats. By strengthening my skills, I am gradually shifting my expertise towards offensive cybersecurity, developing both theoretical and practical skills. Faced with the constant evolution of threats, I favor an approach based on adaptability, proactivity, and innovation in cybersecurity.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- ID Concept SàrlData Management SpecialistJanuary 2010 - Today (16 years and 5 months)Lausanne, SwitzerlandManagement and processing of customer data from call centers, with a focus on data standardization, validation, and optimization. Extraction and preparation of daily sales data for seamless integration into the client's billing system, ensuring data consistency and integrity.Maintenance and updating of customer databases, with rigorous monitoring of data quality and optimized management of information flows to improve process efficiency and reliability.
- ID Concept SàrlCommercial EmployeeJanuary 2006 - January 2010 (4 years)Customer service, dispute management, billing, and order tracking. Implementation of the Winbiz billing software, structuring of inventory management processes, and definition of usage protocols to optimize operational efficiency.Training and support of teams to ensure optimal software adoption and skill development. Verification, validation, and documentation of transfer files and work protocols to ensure process traceability and compliance.Daily communication with international service providers, coordination, and knowledge transfer to ensure smooth operations management. Taking on managerial responsibilities in the absence of the management team, thus ensuring operational continuity and efficiency.
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Certifications
- Certified in Cybersecurity (CC)ISC22025
- Google Cybersecurity Certificate V2Google2024