About Liubov
English
Native or bilingual
Experience
- Ker & Downey AfricaCustom CRM, Marketing Automation & CreativeNovember 2021 - February 2024 (2 years and 3 months)Heritage luxury safari operator — high-value travel experiences
- Custom-built CRM administration: managed integrations, pipeline design, and lead flow architecture across a bespoke CRM environment for a multi-tier sales operation
- Marketing automation & reporting: built and maintained automated workflows and reporting structures supporting a sales pipeline generating 100+ qualified luxury leads per month
- Full creative production: designed landing pages, lead magnets, and campaign creative supporting brand and direct-response marketing efforts
- Result: Contributed to a campaign infrastructure that helped the client double revenue within one year, scale their sales and operations team, and earn a featured Think with Google case study
- Safari FrankSalesforce CRM, Lead Automation & CreativeAugust 2024 - August 2025 (1 year)African & glamping operator English/German
- Salesforce CRM integration: configured lifecycle stage mapping, tagging logic, and sales team alerts to support luxury lead management and ensure qualified leads were never missed
- Automation & workflow build-out: set up lead acknowledgment, nurturing, internal notification, and sales follow up automations across time zones
- Lead flow & attribution architecture: implemented a full tracking stack (Meta, Google Ads, GA4) feeding enriched, pre-qualified lead records directly into Salesforce
- Creative ownership: led all creative production for the case study — bilingual (English/German) ad creative, inquiry form redesign, and landing page/funnel design
- Africa & YouHubSpot Setup, Pipeline & CreativeSeptember 2024 - June 2025 (9 months)Boutique luxury safari operator
- HubSpot setup & integration: built out the CRM environment from the ground up, including pipeline structure, reporting, and sales task workflows
- Marketing automation: designed automated email nurture sequences and backend systems to streamline lead handling and conversion
- Full creative production: developed the landing page, newsletter template, and paid social/search creative used across the campaign
- Result: Supported a measurable uptick in qualified leads and a scalable acquisition model for the client
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