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Lise C.LC

Lise C.

Virtual Assistant #YourOpsPartner

€270/day
Toulouse, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lise

Lise in a nutshell


Do you lack the time to manage everything that professional daily life demands? I am here to free your mind and help you focus on what matters most.

I am committed to supporting you with efficiency, discretion, and kindness in handling time-consuming administrative tasks, managing one-off projects, or assisting you with your organization.

After initial training in "Secretarial/Administrative Assistance," I have worked in various structures (SMEs, large corporations, diverse environments), developing solid skills in management, organization, reception, and administrative support. I can handle large and repetitive workloads without losing rigor, while quickly adapting to new tools or software.

What I can do for you:

*Administrative: email processing, document data entry and formatting, preparation of accounting documents, file tracking, agenda management...

*Online Support: formatting (documents, presentations), text proofreading and writing, assistance with content creation or publication (articles, posts, visuals), digital communication or social media management and scheduling.

*Logistical Assistance: travel arrangements, bookings (transport, accommodation), event planning (meetings, small seminars), handling procedures, venue/service provider research, coordination...

*Customer Service: responding to complaints...

I work primarily remotely, but I can also provide on-site support in the Toulouse region. Flexible and responsive, I am regularly available – don't hesitate to contact me to discuss your project, even in urgent cases.

Looking for a helping hand to optimize your time and lighten your mental load? Contact me, I'll be delighted to help.

See you soon, to start our collaboration ✨
  • French

    Native or bilingual

  • English

    Conversational

  • Spanish

    Fluent

Remote only
Primarily works remotely

Experience

  • Indépendante
    Online Business Manager
    March 2025 - Today (1 year and 5 months)
    Toulouse, France
    • Management of organizations: daily operations coordination
    • Project management: project organization and tracking
    • Team management: recruitment, onboarding plan, management
    • KPI monitoring: definition and tracking of key performance indicators
    • Administrative management: routine administrative tasks
    • Customer service management: client follow-up (contracting => invoicing)
    Business Structuring Operational Efficiency Team Management Administrative Management Customer Service Process Optimization Right-hand person to the executive Executive Support
  • RPS GROUPE
    Back-office Manager Commerce / Sales Admin / Communication
    PUBLIC SAFETY
    November 2023 - March 2025 (1 year and 4 months)
    Toulouse, France
    Commerce:
    • Management and production of the commercial offer in human security: quoting, bid response documents, presentations
    • Monitoring of commercial contract administration and contractual renegotiations
    • Management of the "Offer" unit and support for sales teams
    • Participation in national commercial management and monitoring (NUKEMA)

    Sales Administration:
    • Guarantee of correct quote and invoice processing, and contribution to their production
    • Monitoring of the debt collection system and customer reminders
    • Coaching teams to improve their skills
    • Customer relations and complaint handling
    • Monitoring of performance indicators (credit note rate, subcontracting rate, quote turnaround time, invoicing turnaround time)
    • Administrative management of subcontractors (ACTRADIS)

    Communication:
    • Management of customer satisfaction surveys (GOOGLE FORM)
    • Management and production of the Group's internal magazine
    • Management of social media communication
    • Ensuring the proper functioning and updating of the website
    CRM Meeting Facilitation Bid Response Cash Flow Monitoring Social Media Communication Negotiation Decision Making Commercial Watch Subcontracting Management Team Management Debt Collection Canva Quoting and Invoicing Leadership Internal Communication Commercial Contracts Website Updates Satisfaction Surveys Recruitment Assistance Key Performance Indicators Administrative Management
  • RPS GROUPE
    Executive Assistant (President)
    PUBLIC SAFETY
    March 2021 - May 2023 (2 years and 2 months)
    Toulouse, France
    General Assistance:
    • Facilitation of the Management Committee and managerial support
    • Support for decision-making
    • Influence and leadership
    • Bookings, agenda management, seminar organization, personal assistance, telephone switchboard management
    • Point of contact for service providers, suppliers, clients (complaints)

    HR:
    • HR project monitoring in collaboration with the Group's labor law attorney
    • Organization and management of staff representative elections
    • Management of a team of interns/apprentices

    Project Management:
    • Participation in project management supporting the President, coordination, milestone tracking, deadline adherence

    Events:
    • Management of the 2022 event season (operations teams) autonomously

    General Services:
    • Expense optimization (car fleet, equipment orders, etc.)
    • Office renovation: supplier selection, negotiation, planning

    Legal:
    • Compilation of files audited by CNAPS; sole point of contact for the Group
    • Compilation of "dispute" files in labor law and business law in collaboration with the Group's attorneys
    • Monitoring of acquisitions on behalf of the President
    Customer Relationship Management (CRM) Customer Relations Meeting Organization Agenda Management Litigation Management General Services Decision Support Decision Making Event Planning Team Management Project Management Canva Staff Representative Elections Leadership Executive Assistant Administrative Assistance Partner Relations Internal Communication Action Plan Ecovadis Personnel Administration Travel Arrangements Recruitment Assistance

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Education

  • Master 2 Management of Administration and Businesses
    IAE LA ROCHELLE
    2021
    Master 2 Management des Administrations et des Entreprises
  • BTS Trilingual Executive Secretary
    LYCEE VICTOR LOUIS TALENCE
    2008
    BTS Secrétaire de Direction trilingue

Skill set

Categories