Lisa W.

Reporting to the CEO, I ensure that our training program runs under the best possible conditions, for both learners and trainers.

My responsibilities:

· Ensure the administrative onboarding of learners (from training agreement to certificate of completion) for our "Learning to Scale" program

· Deliver the best training experience of their lives to learners: regular communication, anticipate and respond to their questions and needs, escalate issues to trainers for joint resolution and continuous product improvement.

· Prepare and provide materials to learners

· Liaise with funding organizations (OPCO)

· Prepare the annual pedagogical and financial report

· Issue invoices and track payments, debt collection

· Act as a liaison with the accounting firm (invoices, expense reports)

· Participate in continuous improvement, which is part of Keenly's DNA

Happiness and Office Manager, I handle administrative tasks with an HR component, and support the teams with the following missions:

> HR

- Welcoming new employees (onboarding, creating accounts, setting up the company wiki, processes, etc.)

- Implementing recruitment & onboarding processes (defining needs, scorecards, interviews, etc.) 👉 80% automation

- Improving internal relations and fostering social connection to create a positive work environment and better team cohesion

- Gathering essential elements to ensure the best possible working conditions, both in the office and at home

- Organizing team-building activities.

> OFFICE MANAGEMENT

- Vendor management

- General services

- Daily urgent issues

> ADMIN

- Travel organization, calendar management, bookings

- Accounting (invoice management, expense reports, submission of accounting documents)

- Creating processes to automate daily tasks as much as possible

> SALES

- Invoicing

- CRM

- Client management

- Customer loyalty

- Customer relations

- B2B client invoice collection

> CONTENT

- communication and social media

- content writing: articles on Medium

- Management of a Parisian apartment in the 12th arrondissement

- Regular rentals throughout the year

- Maintenance service management

- Building rapport with guests before their arrival

- Welcoming guests in person and remotely

- Availability and responsiveness in case of need

Superhost Statistics

- Overall rating: 5*

- Response rate 100%

- Cancellation rate 0.0%

My last guest's review:

Lisa - thank you for having us as your guests at your lovely french home! We were infatuated by the coziness it provided during our visit. Everything we could even think of needing was right there available, everything and more. More as in your sound advice on where to embrace the french (and japanese) cuisine morning to evening. We didn't get around to trying it all, too much to do and see and taste in Paris. Add your kindness in surprising us with a french apéro, along with your flexibility on dropping and leaving our luggage at your place, and we were absolutely happy! Thank you Lisa, we'd be glad to return, Nick and Nora