Freelancer profile translated to English.

Description

Premium Virtual Assistant | Organization & Operational Management

Organized, reliable, and excellence-oriented virtual assistant, I support entrepreneurs, executives, and freelancers in the structured and efficient management of their business.

My experience at Sephora, where I progressed from sales advisor to manager, allowed me to develop a strong culture of premium service, great organizational rigor, and proven ability to manage priorities in demanding environments.

Accustomed to working with high standards, I provide true operational support, autonomously, with discretion and attention to detail.

✔️ Key Skills

- Calendar and email management

- Administrative and organizational follow-up

- Customer relations and support

- Reporting, dashboards, indicator tracking

- Task and project coordination

- Strong sense of confidentiality and service quality

💡 Added Value

- Structured and proactive approach

- Excellent professional communication

- Management and coordination experience

- Results and customer satisfaction orientation

🎯Goal

Allow you to focus entirely on your core business by delegating all time-consuming and organizational tasks.

By entrusting me with your assistance, you gain time, clarity, and peace of mind, while benefiting from reliable support that anticipates your needs and secures your organization.

My support aims to streamline your processes, structure your professional daily life, and improve your customer relations, so that your business operates more efficiently, professionally, and sustainably.

Less mental load, better priority management, and a business that gains performance and image through mastered organization.

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Sephora
Sales Advisor
July 2014 - December 2022 (8 years and 5 months)
Dijon, France
Sales Advisor – Sephora

July 2014 to May 2019

At Sephora, I worked for nearly 5 years as a sales advisor, in direct contact with a demanding and international clientele.

Main responsibilities:

- Welcoming, advising, and retaining customers
- Analyzing customer needs and providing personalized recommendations (makeup, fragrance, skincare)
- Achieving individual and collective sales targets
- Showcasing products (merchandising, commercial events, launches)
- Handling payments and cash register operations
- Participating in inventory and stock management

This experience allowed me to develop a strong customer service culture, excellent sales skills, and great interpersonal abilities.

Assigned Sales Advisor – Sephora

Starting May 2019, I held the position of assigned sales advisor, a role of trust between field operations and store management, without direct managerial responsibility.

Main responsibilities:

- Opening and closing the store in compliance with Sephora procedures
- Handling returns, exchanges, and sensitive customer situations
- Ensuring customer satisfaction and resolving complaints
- Supervising the store floor during certain periods (managing customer flow, prioritizing commercial actions)
- Ensuring compliance with service, image, and safety standards
- Operational coordination with the present team, without hierarchical supervision
- Actively contributing to achieving the store's sales objectives

This role allowed me to develop strong autonomy, an excellent sense of responsibility, and a great ability to manage priorities in real situations, while maintaining a high level of customer experience.
Complaint Management Customer Request Processing Difficult Situation Management Attentive Listening Sense of Organization
SEPHORA
MANAGER
RETAIL (SMALL BUSINESS)
December 2022 - Today (3 years and 6 months)
Administrative and Organizational Management:
- Planning and organizing team schedules
- Priority management and deadline adherence
- Monitoring internal procedures and regular reporting
- Organizing meetings, team briefings, and action follow-up

Monitoring and Objectives:
- Analysis of performance indicators
- Monitoring of commercial and operational objectives

Communication and Interpersonal Skills:
- Professional communication with teams, management, and partners
- Handling internal and external requests
- Customer service orientation and management of sensitive situations
- Drafting reports, instructions, and internal communications

Management and Coordination:
- Supervision, training, and support of employees
- Task coordination and effective delegation
- Monitoring individual and collective performance
- Ability to work independently and remotely

Customer Service and Brand Image
- High-end customer relationship management
- Handling complaints with diplomacy and efficiency
- Respect for brand image and quality standards

Key Responsibilities:
. Ensure the administrative and organizational management of a commercial unit
. Coordinate multiple stakeholders and priorities simultaneously
. Guarantee the fluidity of operations and communication
. Be a proactive force in optimizing processes
. Work with rigor, confidentiality, and autonomy
. Keen sense of organization
. Excellent time and stress management
. Versatility and adaptability
. Professionalism and reliability