Freelancer profile translated to English.

Description

Available all year round, 7 days a week

I manage your customer service with responsiveness, rigor, and continuity, **even on weekends**.

More than 15 years of experiencein customer relations (banking and telecommunications sectors), including 6 years in e-commerce.

I take care of your after-sales support by email and provide fast, clear, and professional handling, regardless of the volume.

Specialist in Shopify, PrestaShop, Wordpress, Freshdesk, Gorgias, Gmail, and multilingual management (FR/EN/DE/PL).

I have already supported over 20 French and international brands and guarantee constant follow-up that reduces disputes and increases satisfaction.

What you get:

✔ Customer service managed7 days a week**, **without interruption, without surcharge

✔ Reliable, structured, and brand-consistent after-sales service

✔ Precise management: returns, disputes, complaints, order tracking

✔ Professional, clear, responsive communication

✔ Continuous presence that builds loyalty, converts...and sells

✔ Business-oriented management: I don't just answer, I identify opportunities and turn hesitant customers into buyers

One certainty:

Good customer service builds loyalty.

A well-managed after-sales service doesn't cost: it pays.

Support provided by someone who masters sales is even better: every interaction becomes an opportunity to increase your turnover.

I offer you continuous, professional, and performance-oriented management of your customer support, so you can focus on growing your brand.

# Made in France After-Sales Service, 7 days a week, no surcharge

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Spanish
Fluent
German
Fluent

Workplace preferences

Remote only

Primarily works remotely

LisaGestionSAV
Customer Service & Customer Experience Expert
E-COMMERCE
March 2020 - Today (6 years and 3 months)
Paris, France
Experience – Customer Service / After-Sales Service:

**Loyalty-oriented After-Sales Service**: every interaction is an opportunity to create a loyal customer.
*15 years of experience in customer relations**, including **6 years in e-commerce(France + international).
Specialist in after-sales support by email, in FR / UK / US / DE / PL markets.
**Complete management**: customer requests, returns, complaints, disputes, order tracking, delays, lost packages, logistics errors.
Tool proficiency:Shopify, Freshdesk, Gorgias, Gmail, carrier interfaces.
Multilingual service: French, English, German, Polish.
**Availability 7 days a week**, high responsiveness, **even on weekends**.
Ability to perfectly adapt the tone to the brand's style (premium, fun, corporate, minimalist).
Clear, human, and solution-oriented communication, even in complex situations.
Structured management of internal processes.
Ability to turn a dispute into an opportunity for loyalty or resale.
Strong customer satisfaction culture,complete autonomy and rigorous work.
After-Sales Service After-Sales Service Management E-commerce dropshipping Shopify
Banque
Personal Banking Advisor
BANKING AND INSURANCE
June 2016 - November 2024 (8 years and 5 months)
Paris, France
As part of a bank branch, I was responsible for a portfolio of individual clients, with a dual mission:guarantee impeccable customer supportand **ensure the commercial development of the branch**.

Main tasks and responsibilities:
Accompany and advise individual clients on all their financial needs: accounts, projects, investments, savings, loans, and insurance.
Offer and sell a diverse range of banking and insurance products: home and car insurance, personal insurance, mortgage loans, consumer loans, savings and retirement solutions.
Prepare, analyze, and monitor loan applications, ensuring regulatory compliance and supporting the client until finalization.
Manage complex requests, complaints, disputes, and sensitive situations with professionalism and pedagogical skill.
Ensure personalized portfolio follow-up through targeted follow-ups, regular appointments, and a proactive approach.
Actively contribute to the branch's commercial objectives through structured activity and rigorous reporting.
Strictly apply internal procedures and compliance standards: KYC, anti-money laundering, legal obligations related to insurance and loans.
Skills and qualities developed:

*Strong autonomy
**Rigor and organizational skills**, essential for simultaneously handling complex, sensitive, and regulated files.
**Excellent communication and active listening**, enabling concrete, clear, and human customer support.
Ability to transform customer needs into tailored solutions, with a real mastery of consultative selling.
Effective management of delicate situations, dispute resolution, and maintenance of lasting customer relationships.
Customer Experience Customer Service Customer Loyalty