Lisanne Arxhoek

As Manager Event & Hospitality at NN, I lead a team that is responsible for organizing and coordinating various events, both internally and externally. I ensure that my team plans, executes and evaluates every event down to the last detail. Together we strive for excellent hospitality and an optimal customer experience, so that all guests have an unforgettable experience.

To achieve this, I work closely with various internal teams and external suppliers. This collaboration is essential to ensure that everything runs smoothly and that everyone involved is well coordinated. In addition, I manage the budget for the events and ensure that everything is carried out cost-effectively without sacrificing quality.

In addition to my responsibilities for events, I also participate in new housing projects. Here I work together with project teams to ensure that the new locations meet the needs of our events and guests. I contribute to the planning and design of these locations, using my expertise in hospitality and customer experience to create an optimal environment.

I am constantly kept informed of the latest trends and developments in the event industry. I apply this knowledge to continuously improve and innovate the quality of our events. Through my role as Manager Event & Hospitality, I contribute to the success and reputation of NN as an organization that organizes high-quality and memorable events.

As Tenant Manager at Cushman & Wakefield, I ensure that all facility and technical activities are picked up and carried out in the buildings that we manage on behalf of our clients. I ensure that reports and questions from tenants are handled quickly and efficiently, mainly via e-mail and telephone contact. Based on the reports, I determine what needs to be done, such as giving assignments to maintenance parties for repairs or answering questions about lease agreements and rent invoices.

I am also responsible for supporting operational tasks in the facility and technical area. I request quotations, manage the incoming invoice flow and create assignments for preventive maintenance. In this position I am a real spider in the web and I work closely with colleagues from other departments within Asset Services and the responsible account manager of the client. In my role, I am the first point of contact for tenants, suppliers and clients. As a true spider-in-the-web, I inform, advise and communicate with the account team, consisting of a Technical, Facility and Account Manager.

I also manage the invoicing of assignments. I process the invoices and make them payable for the administration. This enables me to monitor the budget and forecasting and act on this when drawing up budgets for the coming years, such as the MJOB (Multi-Year Maintenance Budget) and service costs budget.

As responsible for welcoming guests, visitors and suppliers, I ensure that everyone feels welcome upon arrival. I register guests, visitors and suppliers with the correct contact person, so that they can be helped quickly and efficiently. In addition, I keep the visitor administration accurate, so that we always have an up-to-date overview of who is present in the building.

In addition to welcoming visitors, I am also responsible for handling general telephony and other administrative tasks. This includes answering telephone calls, transferring to the correct departments and handling any questions or requests. Finally, I take care of the issuing of access passes, so that visitors and suppliers have safe and easy access to the required areas.