Freelancer profile translated to English.

Description

I support coaches and online businesses in managing their daily operations in a structured manner and building clean background processes.

My focus is on backoffice, customer communication, and sales support – from organization to guiding prospects through the decision-making process.

This includes email management, calendar and appointment organization, travel planning, and coordination of background processes, among other things.

Through my experience as an Executive Assistant at executive management level and in recruiting, I bring structure, overview, and clear communication to complex processes.

Additionally, I conduct structured sales conversations and accompany prospects until they make a decision. I work reliably, solution-oriented, and with a good sense for people.

I think ahead, have your back, and ensure that your business runs smoothly in everyday life – so you can concentrate on growth and your core business.

Languages

German
Native or bilingual
English
Fluent
Croatian
Fluent

Workplace preferences

Remote only

Primarily works remotely

Selbstständig / Freelancer
Virtual Assistant | Backoffice & Organization
February 2025 - Today (1 year and 4 months)
Support for coaches and online businesses in daily operations.

Email management and structured inbox maintenance.

Appointment scheduling and calendar organization.

Travel bookings including planning, coordination, and arrangement.

Organization of meetings, processes, and administrative tasks.

Ensuring smooth background processes.
Appointment Management Process Management Email Management Virtual Assistant Backoffice
Selbstständig / Freelancer
Sales & Customer Communication (Online Business)
February 2025 - Today (1 year and 4 months)
Sales of digital coaching and online programs in the online environment.

Conducting structured initial consultations to determine needs and pre-qualify.

Guiding prospects through the entire decision-making process to closing.

Clear, reliable communication throughout the process.

Organization and coordination of appointments and consultations.

Structuring and optimizing processes, ensuring smooth background operations.
Communication Skills Lead Management Process Management Customer Communication Sales
BNP Paribas
Executive Assistant
BANKING AND INSURANCE
January 2020 - Today (6 years and 5 months)
Frankfurt am Main, Germany
Currently on parental leave with a focus on self-employment in the online sector.

• Direct assistance to a board member at executive management level
• Central point of contact between the board, internal departments, and external partners
• Management and coordination of complex appointments, meetings, and business trips
• Responsibility for smooth day-to-day operations at management level
• Involvement in event and PR (planning, organization, and execution of events)
• Structuring and optimizing internal processes
Executive Assistant Process Optimization Event Management Stakeholder Management