Lisa Bac

Restructuring of an ERP Finance support team for key accounts

Restructuring roadmap

Management of customer support activity and alignment of staffing levels

Management of individual and collective employee performance

Support in their skills development

Implementation of good customer support practices

Customer dispute management

Participation in recruitment

Contribution to cross-functional projects of the team and the company (SaaS migration, Telephony, ServiceNow migration...)

Various missions in the European banking and insurance sector

Management of an automation center of excellence (Community management, Business Relations, methodology, project cycle...)

Development of an internal IT and Business Services Marketplace: management of a quality process (quality standards, product evaluation process, support and training for Product Owners...).

Development of a new consulting offering specialized in Smart Automation (strategy and positioning, governance and organization, Business, Partners, HR...).

Audit of 45 internal processes: identification of digital and business opportunities (feasibility, gains, costs...) and associated implementation. Support for a reorganization of the Architecture Department: redefinition of processes and change management.

Student fixed-term contract,

GDPR compliance, definition of commercial strategy, operational marketing, and HR process optimization.