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Lisa AnbariLA

Lisa Anbari

B2B CLIENT PROJECT MANAGER

€900/day
Paris, FR
8-15 years
Project Management
Customer Relationship Management (CRM)
Consulting
Change Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Lisa

🎯 With 15+ years of experience in project management and client relations, I help B2B/SaaS companies structure, scale, and manage their Customer Success to maximize satisfaction, retention, and growth, and to boost their CS strategy.

I work on implementing CSM processes, managing key accounts, creating reporting and KPIs, client segmentation, onboarding, large-scale and multicultural deployments, writing playbooks, and defining loyalty strategies.

What sets me apart?

#1 My results-oriented approach, with a strong customer focus and recognized operational expertise.


#2 My adaptability to speak the same language as all my C-Level stakeholders and drive projects forward with multidisciplinary teams.


#3 My diverse experience within very different structures (large groups, SMEs, consulting firms, startups) and across various sectors (Retail, banking, insurance, healthcare, industry, distribution networks…)

  • French

    Native or bilingual

  • English

    Fluent

  • Italian

    Conversational

Remote only
Primarily works remotely

Experience

  • Incenteev
    B2B CLIENT PROJECTS DIRECTOR
    SOFTWARE PUBLISHING
    December 2022 - Today (3 years and 6 months)
    Management of the project manager team (5 people)
    Definition of strategic and operational objectives for project managers, organization of client portfolios and cross-functional projects, structuring of the "High Touch" support approach, direct management of strategic client projects (Groupama, LG), involvement in the pre-sales phase, member of the Management Committee.
  • Incenteev
    B2B CLIENT PROJECTS MANAGER
    SOFTWARE PUBLISHING
    May 2020 - November 2022 (2 years and 6 months)
    B2B Client Projects Management (Healthcare, Insurance, Retail sectors…)
    End-to-end project support: scoping, facilitating kick-offs and co-creation workshops, training ambassadors, deploying the custom solution, analysis and recommendations during Business Reviews, coordinating projects internally with Product and Marketing teams, commercial development of projects (upselling and contract renewal negotiations).
  • SEPTEM CONSULTING
    PROJECT MANAGER – ORGANIZATION CONSULTING
    April 2019 - April 2020 (1 year)
    Organization Consulting (Projects at Fleury Michon)
    Field diagnostics and interviews, mapping of existing business flows and "flash" audits to formalize a target organization and validate the choice of a new CRM solution.
Check out Lisa's experience

Recommendations

MO
Justine HodentJH
Mou O and 1 other person have recommended Lisa

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Education

  • Executive Master Marketing Management
    ESSEC BUSINESS SCHOOL
    2014
    Executive Master Marketing Management
  • Master of Business Administration
    CALIFORNIA UNIVERSITY OF PA
    2008
    MBA

Skill set

Workshops Facilitation
Digital Transformation
Change and Transformation Management
Ideation
Agile Project Management
Organizational Design
Growth Strategy
Portfolio Strategy
Business Unit Strategy
Innovation Management
Process Management

Categories