LBFreelancer profile translated to English.
Back to original languageAbout Lionnel
I help executives, SMEs, and small teams save time with reliable administrative and operational support.
I handle back-office tasks, email management, written customer support, professional writing, and document organization.
I use artificial intelligence as a productivity tool to speed up certain tasks (canned responses, summaries, content structuring, FAQs), without complicating processes or changing existing tools.
My role: take charge of what takes up the teams' time, structure existing resources, and secure processes. This includes:
– Writing and reformulating professional content (emails, customer materials, procedures, FAQs)
– Written customer support and management of incoming requests
– Operational back-office, content updates, and action tracking
– Structuring documents, methods, and internal materials
I work with clear written communication, met deadlines, and a simple, effective collaboration logic.
My goal is always the same: move projects forward, ensure reliable execution, and lighten the operational load of the teams.
Available quickly for short missions, tests, or occasional support.
French
Native or bilingual
Can work on-site
Annecy (up to 50km)
Experience
- Activité freelance – Support & opérations digitalesFreelance Administrative Assistant & Operational SupportCONSULTING AND AUDITSJanuary 2026 - Today (5 months)Freelance activity focused on digital production and support for companies.Involvement in recurring operational tasks: writing and reformulating professional content, written customer responses, document structuring, creation and updating of FAQs, procedures, and internal materials.Execution-oriented and reliable work, with a clear objective: to relieve internal teams of the daily operational burden and ensure clean, clear, and usable deliverables.Continuous collaboration, with structured written communication and short deadlines.
- Opérateur ferroviaire – transport de voyageurs et marchandisesTrain DriverTRANSPORTATIONJuly 2013 - November 2025 (12 years and 4 months)Lausanne, SwitzerlandPosition held in a highly regulated environment, requiring rigor, reliability, and strict adherence to procedures.Autonomous work with direct responsibility for safety, punctuality, and service continuity.Management of unforeseen situations, application of precise protocols, and clear communication with supervision and support teams.This experience has strengthened my ability to work under pressure, respect strict processes, and ensure reliable execution in demanding contexts.
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Education
- Administrative organization and operational supportProfessional training – practical field experience2025Formation professionnelle – pratique terrain