Lionel Dos Santos Bandeira

Workstation Support: Install or repair a computer workstation, Ensure software updates for IT equipment, Deploy software remotely, Identify and diagnose a malfunction, a breakdown, a hardware defect, equipment failure, a system anomaly specific to their field of activity, Secure a workstation and its data, Make a mobile digital device communicate with a computer or network, IT service center support, Remote intervention and maintain follow-up documents - Propose and implement equipment and service solutions, Participate in IT asset tracking, Identify malfunctions and improvements, Support and operation on digital networks, Ensure first-level maintenance of network access service, First-level intervention in patch rooms, Intervene in Voice over IP environments, Deploy client IP workstations, User support, Facilitate the adoption and everyday use of the workstation, Support in the use of equipment provided by the DTD, Support in troubleshooting (on workstation and remotely), Raise awareness of data storage security rules, Support users and intervene in meeting and video conferencing rooms within the notified deadlines

Consoles used: Active Directory, Lan Sweeper, Dameware for PMAD, NINITE [package manager and remote deployment].

Omnivista console, Office 365 suite, TEAMS.

Missions: Master computers then send them to agencies in France - Resolution of incidents and requests on ServiceNow (wifi account, software installation, printer/computer problem, computer replacement, RAM upgrade, accessory requests, forgotten password...)

Missions: Level 1/2/3 incident processing.

Incident ticket management & creation via ServiceNow: analysis, diagnosis, and resolution. Handling incidents, analysis, and resolution, escalation to the next level. Software deployment on terminals via Intune (Microsoft Endpoint Manager)

Windows Autopilot computer preparation, and mobile devices (Samsung/Apple) and management via Microsoft Endpoint. Mobile & Laptop device management via InTune. Account management via Active Directory Remote control via Boomgar. Backup management. (OneDrive, iOS) Stock management