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Lionel ChambetLC

Lionel Chambet

Director of Transformation & Performance Programs

€1,400/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lionel

I am an expert in defining, managing, steering, and securing a transformation, combining business impacts with the implementation of new tools or solutions, particularly with Data and AI.
My expertise lies in securing and accelerating the implementation of a program, with practical, ground-level operational pragmatism, while ensuring proper reporting to the Steering Committee or Executive Committee, in order to track the program's ROI and Value creation.

I work on complex transformation programs when execution needs to be accelerated, delivery secured, or operational performance rapidly improved.

After more than 25 years at Accenture, IBM, and Capgemini Invent, I support general management and executive committees on high-stakes business and operational transformations.

My role: align business, IT, and data teams, restore effective governance, and deliver concrete results in demanding environments

AREAS OF INTERVENTION

• Acceleration and securing of strategic programs
• Operational transformation and performance improvement
• Governance and steering of complex transformations
• Results-oriented digital, Data & AI transformation
• Process optimization
• Cost reduction and productivity improvement
• Cross-functional business / IT / data steering
• Retail, omnichannel, and supply chain programs
• Reorganization of structures and operating models

I work both in direct program management and in supporting general management and executive sponsors in complex or high-pressure situations.

I have led major transformation programs for clients such as Carrefour, Auchan, Fnac Darty, Casino, Rexel, Decathlon, Metro, and Intermarché.

My approach is pragmatic, execution-oriented, and focused on measurable results: team alignment, effective governance, accelerated delivery, and concrete performance improvement.
  • French

    Native or bilingual

  • English

    Fluent

Can work on-site
Paris (up to 50km)

Experience

  • Consultant freelance
    Consultant Transformation and Operational Performance Improvement
    CONSULTING AND AUDITS
    March 2025 - Today (1 year and 5 months)
    Paris, France
    I am an expert in defining, managing, and steering a transformation, combining business impacts with the implementation of new tools or solutions, particularly with Data and AI.
    My expertise lies in securing and accelerating the implementation of a program, with practical, ground-level operational pragmatism, while ensuring proper reporting to the Steering Committee or Executive Committee, in order to track the program's ROI and Value creation.

    I intervene when transformation or performance improvement programs become critical and require experienced management to secure delivery.
    Operational Transformation Delivery Management Operational Performance Digital Transformation Management Consulting
  • CAPGEMINI INVENT
    Vice President – Consumer Products, Retail, Luxury Sector - Head of Retail Sector, Retail Industry Leader
    CONSULTING AND AUDITS
    June 2019 - December 2024 (5 years and 6 months)
    Issy-les-Moulineaux, France
    Sector Development: €10M in 2024 (vs €1.5M in 2019); account openings
    Key clients: Carrefour, Intermarché, Auchan, Casino, Decathlon, FNAC-Darty, Rexel, Metro,
    Partner on assignments, responsible for engagement and team management, and execution of assignments:
    - Operational performance improvement
    - Diagnosis, process and organization redesign
    - Improvement of customer engagement and experience (Online, offline)
    - Growth opportunity studies: innovation, new markets
    - Acceleration of Digital Transformation
    - Data factory and AI (genAI, Agentic AI): use case prioritization, Data monetization
    - Sustainability: CO2 trajectory and management, CSRD, reduction strategies
    digital-transformation Operational Performance sales-excellence Data and AI Strategy Management Consulting
  • IBM CONSULTING
    Associate Partner – Distribution Sector, Retail Industry Leader in charge of the Retail segment
    CONSULTING AND AUDITS
    May 2010 - May 2019 (9 years)
    Bois-Colombes, France
    Business Development (C-level), account strategy, sales and engagement follow-up, delivery responsibility; €20M in 2018 (management and IT consulting) Key clients: Auchan, Rexel, Fnac Darty, Carrefour, Boulanger, Chronodrive
    - Digital strategy and roadmap (Phygital, store transformation, omnichannel, restructuring)
    - Innovation & Design Thinking approach (focus on customer/employee experiences)
    - Business Analytics & Optimization: Data Science, predictive analysis, pricing optimization
    - Artificial Intelligence (Watson): Business use cases, POC, business case (ROI)
    - Business Platform & Blockchain: identification of business use cases, business case (ROI)
    - CRM & Marketing Campaigns: solution implementation, business support
    - Digital & IT Transformation: IT Strategy, acceleration of transformation and associated gains
    digital-transformation Artificial Intelligence Data Analysis IS Strategy Organizational Transformation

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Education

  • ESSEC Grande Ecole, Master in Management (MiM) - Finance Track
    Essec
    1996
    Ecole de commerce et de management
  • Engineer
    Graduate of the National Polytechnic Institute of Grenoble - Phelma (Enserg)
    1993
    Formation ingénieur

Skill set

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