Freelancer profile translated to English.
Back to original languageAbout Line-Ariane
Senior freelance Transformation Lead with 12+ years of experience in Insurance and Key Accounts.
I work on high-stakes transformation programs (€7M+), especially in critical contexts: executive arbitration, risk mitigation, alignment between executive committee, business units, and IT, and field adoption in constrained environments.
My main areas of intervention:
• High-stakes digital transformation (Insurance / Banking)
• GenAI / ChatGPT programs with operational impact
• Deployment and adoption of Salesforce CRM
• Sensitive programs: delays, resistance to change, complex governance
I focus on assignments where the expectation is not just to deliver, but to secure the trajectory and decisions.
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km)
Experience
- AXA en FranceSenior Transformation Lead – Programs, GenAI, CRMBANKING AND INSURANCEJune 2019 - Today (7 years)Île-de-France, France**Scope**: P&C, Provident, Health, Retirement • Team of 10 consultants • Executive Committee Governance*GenAI Program – NADIA(ChatGPT): Strategic definition, use case arbitration, KPI definition, national deployment. Creation and management of a network of 50 ambassadors to ensure adoption despite internal resistance.
- **Customer Journey Digitalization**: Process audit, co-design workshops with business units and IT, arbitration of priorities with the Executive Committee, deployment plan, securing time-to-market.
- **Salesforce CRM Deployment**: Scoping, stakeholder alignment, vendor negotiation, deployment management in a context of resistance to change. Securing adoption through enhanced field support.
- **Claims Optimization**: Identification of efficiency levers (automation, outsourcing), cost/risk arbitration, implementation, and measurement of operational gains.
Secured €7M program • +20% ROI on journeys • 45% Salesforce adoption despite resistance • +15% ROI on claims • Approved Executive Committee alignment - Allianz FranceProgram Manager – Operational TransformationBANKING AND INSURANCEJuly 2015 - June 2019 (3 years and 11 months)Île-de-France, France**Scope**: Claims, Support Services • Critical service continuity stakes*Outsourcing of 15 processes(2 years): Definition of transfer conditions, anticipation and mitigation of operational risks, securing service continuity, annual quality review. Go/no-go arbitration with Management.*P&C CRM IT Overhaul(2 years): Management in a multi-stakeholder context, coordination between IT and Business Units, conflict management, training, and change support.Result:Operational risk managed • 15 processes outsourced • Service continuity guaranteed • Deadlines met
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Education
- Master's degree, Consulting / Purchasing; Supply Chain Managementemlyon business school2014Master's degree, conseil / achats ; supply chain management
- Bachelor's degree, Marketing/Marketing Management, GeneralNEOMA Business School2011Bachelor's degree, Marketing/Marketing Management, General