Freelancer profile translated to English.
Back to original languageAbout Lindsay
Why hire me?
I see each client as a true partner with whom I collaborate to achieve common and concrete goals.
My approach is based on three pillars:
Listening:Together, we precisely define your needs.
Responsiveness:I provide you with fast and effective solutions.
Rigor:I guarantee quality work, aligned with your expectations.
How can I help you perform?
- Creation of no-code Appsheet applications for inventory management, HR, interventions, or any automation needs
- Development of modern, attractive websites tailored to your business needs
- Automation of repetitive tasks to improve productivity
- Personalized training and support for mastering the tools
Contact me and together, let's turn your challenges into opportunities!
French
Native or bilingual
Japanese
Basic
English
Conversational
Can work on-site
Toulouse (up to 50km), Bordeaux (up to 50km), Lyon (up to 50km), Lille (up to 50km), Paris (up to 50km)
Experience
- SOCOTECKey Account CoordinatorCONSULTING AND AUDITSJanuary 2023 - August 2024 (1 year and 7 months)Mérignac, France
- Recruitment, onboarding, and training of Key Account Relationship Managers (CARMs), including the creation of a training manual and team leadership, enabling rapid and effective skill development. I ensured the establishment of a climate of trust where each team member felt valued.
- Deployment of 23 new contracts, including the division's most significant contract, and management of key indicators (invoicing, outstanding amounts, disputes). Through the implementation of an Excel dashboard, we were able to precisely track these indicators. This initiative not only optimized invoice processing but also reduced DSO by 15%, thereby facilitating the cash flow of the Key Account division.
- Creation and deployment of a visual management board for real-time performance tracking. This system fostered increased team responsiveness and strengthened the sense of belonging. For example, during a period of high workload, this board allowed for better task prioritization, which prevented significant delays.
- Preparation of the South-West agency for a major audit, achieving an exceptional score of 115/110. I ensured that CARMs mastered and applied the company's values and fundamentals, which was crucial for guaranteeing full compliance with audit requirements. This preparation not only reassured the team but also consolidated our reputation with the auditor.
Key Results:- DSO reduction of 15%- 15% decrease in disputes- Very high customer satisfaction with an NPS of 82, well above the sector average of 70- Renegotiation of contracts with strategic clients, leading to a renewal rate of 92%- Improved team cohesion and CARM engagement in the division's projects, through inclusive leadership and initiatives promoting collaboration - SOCOTECKey Account Client Manager South-WestCONSULTING AND AUDITSOctober 2019 - December 2023 (4 years and 2 months)Mérignac, France
- Responsible for managing a portfolio of 21 clients, including the division's largest, with continuous improvement of commercial relationships.
- Development of a steering tool to improve service quality and financial performance, which reduced credit notes by 74% and accelerated the decrease in payment times between 2019 and 2022.
- Organization of annual reviews and proactive management of tenders, leading to the renewal of key contracts.
Results:- DSO reduction for the agency by 43%- 92% reduction in disputes- NPS customer satisfaction rate of 80.
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Education
- MasterShinshu University2018Master
- Master, Commerce and Management of East AsiaUniversity of Lille2019Master, Commerce et management de l'Asie Orientale