You're seeing this page as if you were . The main menu is still yours, though. Exit from immersion
Estelle R.ER

Estelle R.

Customer Relations & International Trade Consultant

€280/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
Back to original language

About Estelle

With over 15 years of experience in customer relations, BtoB, sales management, and international trade, I support SMEs and mid-sized companies in optimizing their customer relations, monitoring their tenders, and coordinating their export operations. I have notably managed key account portfolios at SFR Business and led my own international import-export structure. I work fully remotely with rigor and responsiveness.
  • French

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • LM TRADE,
    Creation
    December 2018 - March 2026 (7 years and 3 months)
    Paris 08 Elysee, France
    As an entrepreneur, I led the creation and development of the business, rallied people around the project, established supply and distribution chain structuring, negotiated with international partners, and managed commercial, financial, and regulatory operations.
  • SFR BUSINESS - GROUPE ALTICE FRANCE,
    Sales Representative – Public Tenders & Health Sector
    August 2008 - December 2023 (15 years and 4 months)
    Paris, France
    Client portfolio: AP-HP, CNAM, CPAM, ARS Development of technical responses, preparation and submission of applications Interface with technical and sales administration departments Contract monitoring, deadline management, renewals, and extensions Implementation of customized telecom and security solutions Customer Satisfaction Manager Reception, processing, and closure of complex complaints Management of the GMB platform, calling inactive customers, conducting surveys Weekly/monthly reporting of complaints: alerts, processing rates, card sales Monitoring customers paying by check, ORIAN, SAFIR, and SAP transfers Organization and management of the complaints committee, Design and implementation of fluid and digitized customer journeys Management of satisfaction surveys: QR Code, email, SMS, Customer Survey Monitoring customer reviews, re-engaging dormant customers Feedback management
  • ICC,
    Team Manager / Coordination – Association (volunteer)
    January 2015 - January 2021 (6 years)
    Massy - Saclay, Palaiseau, France
    Led and managed a team of approximately 15 people responsible for integrating new members. Defined priorities, organized activities, and monitored performance using management tools. Provided managerial support to teams, managed change, and developed collective cohesion. Made decisions in emergency situations, managed unforeseen events, and actively contributed to the continuous improvement of practices and procedures.

Recommendations

Be the first to recommend Estelle

Help this freelancer shine by sharing your experience working together.

These freelancer profiles also match your criteria

AgathaA

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

BaptisteB

Baptiste Duhen

Fullstack developer

4.6

(4)

5

AmedA

Amed Hamou

Senior Lead Developer

4

(2)

7

AudreyA

Audrey Champion

Web developer

4.3

(3)

4

Education

  • Accounting BEP and Secretarial BEP
    ARAGO High School and ESCADE MG FORMATION Training Center
    2005
    BEP Comptabilité et BEP Secrétariat

Categories