About Linda
- email management and sorting
- customer service (message responses and follow-up)
- data entry and document formatting
- task organization and planning
- general administrative assistance
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- Marie BlachèreSalesperson - Customer Relations ReceptionSeptember 2025 - December 2025 (3 months)Toulouse, FranceWelcoming and advising customersCash register and payment managementApplication of hygiene and safety standards (HACCP)Management of customer flow during peak periods
- Pro DirectClientele and Customer Relations ManagerOctober 2024 - May 2025 (7 months)Toulouse, FranceManagement of incoming calls and customer supportAdministrative follow-up of filesNeeds analysis and orientation towards appropriate solutionsProfessional handling of sensitive situations
- SNCF VoyageursCustomer Service and Control AgentOctober 2022 - April 2024 (1 year and 6 months)Toulouse, FranceWelcoming and directing travelersEnsuring passenger safety and securityApplication of railway safety proceduresConflict and incident management onboardTicket inspection and validation
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Education
- Training for Commercial Train Service AgentSNCF Voyageurs2024Formation Agent Service Commercial des Trains
- Professional Baccalaureate in Management and AdministrationLycée Roland Garros2014Baccalauréat Professionnel Gestion et Administration