Freelancer profile translated to English.

Description

Innovation Consultant & Design Thinking Facilitator, I support companies in designing new services, improving user journeys, and solving complex problems through collaborative methods.

An entrepreneur for over 20 years in the tech, after-sales service, refurbishment, and specialized retail sectors, I have developed solid expertise in service structuring, process optimization, and innovative project management. Today, I help teams imagine useful, effective, and human-centered solutions.

What I can offer you:

- Design Thinking workshop facilitation (ideation, co-creation, prototyping)

- Diagnosis and improvement of internal processes (after-sales service, services, operations)

- Design or optimization of services and user experiences

- Support for innovation and transformation

- Workshop facilitation to align teams and strategy

My approach: pragmatic, field-oriented, with a strong ability to turn ideas into concrete actions. I bring a senior perspective from two decades of operational experience, including the creation and management of several tech and retail companies.

Industry field of expertise

Languages

French
Native or bilingual
English
Basic

Workplace preferences

Can work on-site

Annecy (up to 50km), Chambéry (up to 50km), Genève (up to 50km), Grenoble (up to 50km), Lyon (up to 50km)

SLH CONNECT
Marketing, Communication & Digital Transformation Strategy Consultant
CONSULTING AND AUDITS
September 2013 - Today (12 years and 9 months)
Annecy, France
Marketing, communication, and digital transformation strategy consultant, I support companies in defining and implementing their development and innovation projects.

My approach is based on the complementarity of strategy, creativity, and digital performance. I help brands strengthen their positioning, optimize their visibility, and design high-impact experiences.

My expertise covers:
360° marketing & communication strategy, digital transformation & innovation, web marketing & SEO, design & user experience (UX/UI), as well as brand strategy and storytelling.

Today, I also integrate human-centered and co-creation approaches, leveraging Design Thinking and facilitation to support companies in their sustainable innovation and transformation initiatives.
Design Thinking digital-transformation Marketing Strategy 360° Communication UI/UX Design
Cyalink
Co-Founder & Executive Director
TELECOMMUNICATIONS
December 2016 - Today (9 years and 6 months)
Annecy, France
Cyalink is a company specializing in high-tech after-sales service management, electronic repair, refurbishment, and digital device sales for businesses.

The company includes several brands, such as SmilePhone and SmileRepair.fr, which operate in the field of smartphone and tablet repair and refurbishment.

As an executive director, I manage the overall strategy, brand development, and the implementation of innovative solutions related to the circular economy and digitalization.
I also act as a consultant on development projects in Africa, supporting the creation of refurbishment and repair centers, structuring local activities, and strengthening the technical and organizational skills of teams.

My role is now evolving towards strategy, knowledge transfer, and support for transformation and innovation projects. Cyalink is a company specializing in high-tech after-sales service management, electronic repair, refurbishment, and digital device sales for businesses. The company includes several brands, such as SmilePhone and SmileRepair.fr, which operate in the field of smartphone and tablet repair and refurbishment. As an executive director, I manage the overall strategy, brand development, and the implementation of innovative solutions related to the circular economy and digitalization. I also act as a consultant on development projects in Africa, supporting the creation of refurbishment and repair centers, structuring local activities, and strengthening the technical and organizational skills of teams. My role is now evolving towards strategy, knowledge transfer, and support for transformation and innovation projects.
Circular Economy After-Sales Service Management Business Strategy Business Structuring innovation-management
SmileRepair.fr
Founder & CEO - SmileRepair.fr
E-COMMERCE
September 2021 - Today (4 years and 9 months)
Annecy, France
SmileRepair.fr is a digital platform dedicated to It allows individuals and businesses to find an expert repairer near them or to send their device for remote repair. I managed the complete development of the platform: design, digital strategy, UX, marketing, and SEO, based on a user-centric and sustainable vision. This project allowed me to connect my two favorite fields: digital and the circular economy, while developing an approach focused on experience and transformation.
Circular Economy digital-transformation UI/UX Design Design Thinking corporate-strategy