Freelancer profile translated to English.

Description

👋 STRATEGY AND OPERATIONS CONSULTING

> Strategy and Development: strategic assessment, operational reorganization

> Digital Transformation & Change Management: definition and implementation of new growth drivers

> Business Development: definition of commercial strategy, expansion plan, negotiation with various partners, recruitment and team management

> Customer Experience: call center, customer satisfaction, NPS, USSD channels, mobile application

🧡 WHY ME?

> You are looking for someone truly agile & passionate who knows how to work with young startups as well as large leading or challenger brands.

> A true "360°" profile, who moves fast, enjoys solving problems, and rolls up their sleeves.

> You want to work with someone quite nice and a good listener.

> Pragmatic, who knows that a good idea is worth nothing without good execution.

🛠️ REFERENCES

> Consulting Firm: Oliver Wyman

> Telecommunications Brands: Du, Zain, Millicom, Tigo, Wave

> International Agency: IFC

> Digital Brands: bloomon, Solocal

🚲 BACKGROUND

> 10+ years of international experience, including 4 years in a strategy consulting firm

> CMO's right-hand person for 3 years at Millicom (telecom operator in Latin America and Africa), working on a wide variety of topics (digitalization, operational and organizational model transformation, strategic diversification, etc.)

> Operational experience as COO at bloomon (floral delivery e-commerce, acquired by Bloom&Wild)

> Expatriate in the United Arab Emirates, England, and West Africa, fluent in English.

Industry field of expertise

Languages

French
Native or bilingual
English
Native or bilingual
Spanish
Fluent

Workplace preferences

Can work on-site

Aix-en-Provence (up to 40km), Paris (up to 10km), Lyon (up to 10km)

SOLOCAL
Strategy Manager
E-COMMERCE
December 2020 - June 2023 (2 years and 7 months)
Boulogne-Billancourt, France
- Various strategic studies: analysis of verticalization opportunities, competitive benchmarking
- CMO Support: modeling and launching an offer dedicated to the beauty vertical, defining new partnerships
Product Launch PMO Corporate Strategy Process Improvement Performance Improvement
bloomon // Start-up digitale de livraison de fleurs en direct des producteurs (racheté par Bloom & Wild)
Commercial Development Director France
E-COMMERCE
December 2018 - March 2019 (3 months)
Paris, France
- Diagnosis and redesign of the existing customer acquisition model
- Definition of the commercial strategy, expansion plan in the national territory, negotiation with partners
- HR: Management of a team of 4 direct reports (recruitment, onboarding, day-to-day management) and 60+ partners across 5 cities
- Monitoring and tracking of commercial activity (CAC, acquisition, ...)
- Digital: SEO and social media (implementation of an influencer initiatives roadmap via IG with dedicated teams)
Customer Acquisition Business development E-commerce Business Development Social Media Transformation
Millicom
Strategy and Operational Development Manager – Africa (5 subsidiaries)
TELECOMMUNICATIONS
January 2015 - March 2018 (3 years and 2 months)
Londres, United Kingdom
Support for the development of new digital growth drivers

- E-commerce channel transformation for 3 subsidiaries: definition and implementation of the operational model, creation of monitoring tools, management of local teams and the Jumia partner
- Improvement of customer experience in Tanzania: redesign of sales channels (USSD and mobile application), implementation of monitoring tools, partner management, interim manager of a team of 15 people (team training, day-to-day management)
- Implementation of a new IVR tool: definition of needs, alignment between subsidiaries, launch of tender, selection of provider and negotiation of offer, team training, implementation of reporting
- Deezer partnership management: review of the business model, negotiation of a new partnership model

Support for the Executive Committee: design and execution of performance improvement initiatives

- Conducting periodic competitive reviews and contributing to the 5-year strategic plan
- Execution of an HR review for recommendations on the organizational efficiency of subsidiaries – review of functions/business lines and salary grid
- M&A Support: presentations to the regulator and mapping of post-merger activities
Customer Experience E-commerce Target Operating Model Partnership Management Strategic Plan HR