Freelancer profile translated to English.
Back to original languageAbout Limaserv.
Need an operational Right-Hand to secure your international growth? I'm not here to simply execute, but to manage your operations.
With a hybrid and trilingual (C2) background, I support SME and startup leaders as an Online Business Manager (OBM). My expertise is based on non-negotiable rigor, forged in high-precision environments.
Why entrust your operations to me?
Operations Management & Banking Expertise: Former bank technician (Caixa Geral de Depósitos), I secure your financial flows, complex quotes, and compliance (KYC/HR) with surgical precision.
Project Management & Field Operations: From real estate site management (Costa Verde) to technical after-sales service supervision (Pacifica, Cdiscount), I coordinate your stakeholders and meet your SLAs from A to Z.
Legal Drafting & Southern Europe Hub: Former Civil Status Secretary (Valença Town Hall), I draft your legal documents and contracts in institutional Portuguese and Spanish. I don't just adapt the language, I adapt your processes to cultural realities.
High-Level Customer Success: Proactive dispute management and customer satisfaction (Armatis, Viajes Minho) to turn your clients into ambassadors.
Athlete's resilience at the service of your business. Former high-level athlete and founder of the "Portugueses em Bordeus" community, I bring total reactivity and autonomy. I hold the fort so you can focus on your strategy.
Free your mind, I'll handle the rest.
Let's talk.
French
Native or bilingual
Portuguese
Native or bilingual
Spanish
Native or bilingual
English
Conversational
Italian
Basic
Can work on-site
Bordeaux (up to 50km)
Experience
- SupporterCustomer Support Manager & After-Sales Operations ManagementJanuary 2024 - March 2025 (1 year and 2 months)Cestas, FranceMulti-channel customer relationship management (Email, Chat, Phone) for major accounts like Cdiscount.Supervision of intervention times and coordination of technician teams.Proactive management of complex disputes and logistics claims.Preparation of quotes and administrative follow-up of after-sales service files.
- Caixa Geral de DepositosAdministrative Management & Customer Compliance (Banking Sector)BANKING AND INSURANCEDecember 2022 - December 2023 (1 year)Bordeaux, FranceManagement of complex transactions and mastery of compliance procedures (KYC/BDF).Client follow-up and advice. File setup and management.
- Branche MaçonnerieHR Support Consultant & Outsourcing ManagementCIVIL ENGINEERINGFebruary 2020 - October 2022 (2 years and 8 months)Mérignac, FranceTalent Acquisition Optimization: Mastery of the candidate pre-selection cycle to ensure a perfect fit with the company's needs.Administrative Security: Rigorous personnel management and administrative compliance monitoring, ensuring total operational peace of mind.Outsourcing Management: Supervision and quality control of outsourced service contracts (Back-office), ensuring compliance with service provider commitments.
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Education
- Portuguese and Spanish Language Certificate.2021Certificat des langues PORTUGAIS et ESPAGNOL.
- Graphic Application Course • Adobe Illustrator• •Etap2013Cours d´application Graphique• Adobe Illustrator