Freelancer profile translated to English.
Back to original languageAbout Hasimbola Nirina Francia
Precise and rigorous, enjoying combining teamwork with the greatest autonomy, I have successful experiences in a virtual assistant position.
Wishing to provide you with more details on my skills, I remain available for a future interview.
French
Native or bilingual
English
Conversational
Remote only
Primarily works remotely
Experience
- Orange MadagascarTeleprospector / TelesalespersonTELECOMMUNICATIONSMarch 2010 - April 2012 (2 years and 1 month)Antananarivo, Madagascar• Prospect for new customers by telephone,• Identify their needs, then relay this information to a technical sales representative,• Respond accurately to requests from a professional clientele,• Build customer loyalty by ensuring that they have all the advice and information they desire and by ensuringtheir satisfaction.
- WEBDATIS SARLCall center supervisorE-COMMERCEJune 2012 - August 2013 (1 year and 2 months)Antananarivo, Madagascar• Manage a team, direct missions, assist in the recruitment of telephone operators,• Manage the team's schedule daily,• Support agents individually,• Distribute tasks,• Supervise employees,• Organize work, motivate the team,• Guarantee the quality of the work of team members,• Organize regular team meetings to maintain objectives,• Organize training,• Qualify call files• Communicate the quantitative and qualitative results of their team to their superior.
- WEBDATIS SARLSALESPERSONE-COMMERCEJanuary 2014 - June 2014 (5 months)Antananarivo, Madagascar. Prospecting: bringing new customers to the company.• Communication: transmitting information about the product or service to targeted customers.• Service: intervening before and after the sale by making oneself available to the customer and listening totheir remarks.• The sale itself: concluding the phase of approaching the customer and presentingthe commercial product or service.• Customer loyalty, by offering them complementary offers and promotions.• Search for work platforms, telephone prospecting,• Signing of contracts.• Prospecting and sales are carried out by telephone and the Internet.• Regular implementation of direct marketing campaigns on targets
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Education
- MASTERUNIVERSITY OF ANTANANARIVO2010
Certifications
- ORANGE BUSINESS SCHOOLORANGE2005