Freelancer profile translated to English.
Back to original languageAbout Lilian
Autonomous and responsive professional, I support companies and freelancers in their client reception, administrative management, and organizational support needs.
With several experiences in administrative reception, cash register hospitality, and public service, I master the organization of information flows, customer request management, as well as the precise processing of data and documents.
✅ Why work with me?
Adaptability to different environments (public, private)
Reliability and strict adherence to procedures
Careful customer relations and sense of service
📈 Objective: to save you time and improve your clients' experience through professional, efficient, and human service.
French
Native or bilingual
Can work on-site
Le Mans (up to 50km)
Experience
- CCAS DU MANSAdministrative Reception AgentAugust 2024 - May 2025 (9 months)Le Mans, France• Reception of visitors, providing accurate information on available services and procedures.• Professional and courteous handling of incoming phone calls, directing requests to the appropriate departments.• Coordination of internal events
- LECLERC ALLONNESCashierApril 2023 - June 2024 (1 year and 2 months)Allonnes, France• Precise management of financial transactions.• Warm welcome to customers, offering quality service to ensure their satisfaction during each visit.• Rigorous follow-up of cash register procedures.• Management of customer payments by check, cash, and bank card.• Daily closing of the cash register, rigorous verification of content, and preparation of the next day's float.
- SERVICE CIVIQUE ACCUEIL DU COMMISSARIATCivic ServiceJuly 2022 - December 2022 (5 months)Le Mans, France• Quick and efficient execution of assigned tasks.• Management of emergency situations with calm and composure.• Completion of assigned tasks following given procedures and instructions.• Rapid adaptation to different interlocutors and situations.
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Education
- BTS SERVICES INFORMATIQUES AUX ORGANISATIONSLycée André Malraux2022BTS SERVICES INFORMATIQUES AUX ORGANISATIONS
- BAC ÉCONOMIQUE ET SOCIALLycée Andre Malraux2020BAC ÉCONOMIQUE ET SOCIAL
Skill set
Categories
- Other