Freelancer profile translated to English.

Description

Dear IT Manager / Project Director,

With14 years of IT experiencewith major clients (BNP Paribas, Société Générale, IFPEN, METRO France), I understand your requirements for quality and reliability.

Do you need to validate your ITSM processes or ensure the reliability of your business applications through automated testing?I can assist you.

What I bring to you:

-Automation of your testswith Selenium Python, regardless of your environment

-Complete validationof business workflows (Incident, Change, Service Catalog, asset management)

-Robust API testingwith Postman for your integrations and microservices

-Functional acceptance testingand regression testing tailored to your specific needs

-Time savings and risk reductionbefore each production deployment

Why choose me?

✔ **Major Client Experience**: 14 years in IT with BNP Paribas, Société Générale, IFPEN, METRO France

✔ **Industry Expertise**: Banking, energy, retail - I understand your business challenges

✔ **Field Experience**: 5 years of testing at METRO France on the Matrix42 platform

✔ **Versatility**: I adapt to your technical stack, without dependency on a specific tool

✔ **Business-Oriented Approach**: I test with the "end-user" and "business flow" in mind

✔ **Pragmatism**: I prioritize what's essential and deliver maintainable scripts

I deliver:

- Customized test plans and automation strategies

- Clear and documented test scripts (Python, Gherkin)

- Actionable test reports and quality dashboards

- Documentation and training for your teams

Types of interventions I handle:

- ITSM infrastructure or platform migration

- Deployment of new business processes or applications

- Implementation of an automated testing strategy

- Temporary support during your QA peak periods

- Audit and optimization of your testing processes

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Paris (up to 40km)

Docaposte
QA Tester
CONSULTING AND AUDITS
October 2025 - December 2025 (2 months)
Paris, France
QA Tester with 5 years of practical experience on Matrix42 at METRO France
Proficient in Selenium with Python for web and API test automation.
Expert in writing test scenarios with Gherkin for BDD.
In-depth experience with testing on the Matrix42 platform (IT asset management, software deployment).
Full execution of all test types: functional, integration, regression, and performance.
Testing of ITSM workflows, incident and change management in the METRO environment.
Validation of automated deployments and application packages on Matrix42.
Collaboration with infrastructure and support teams for large-scale deployment testing.
Writing technical documentation and test procedures specific to Matrix42.
3-month training specialized in software quality assurance, applied in a real-world context.
Tenexa
ITSM Consultant
CONSULTING AND AUDITS
August 2019 - October 2025 (6 years and 2 months)
Paris, France
ITSM Consultant & Matrix42 Specialist Tester - 5 years of experience

Expert in ITSM process modeling and optimization with5 years of field experience as a consultant and tester on the Matrix42 platformat METRO France.

Specialist in transforming Incident, Change, and Service Catalog processes, with a pragmatic approach developed through real-world cases in a retail environment.

Design of automated workflows and CMDB integration to improve operational efficiency, validated by thorough end-to-end testing.

Implementation and validation of self-service portals and analytical dashboards, ensuring their reliability and user adoption.

ITIL certified and experienced with ServiceNow and Jira Service Management, with specific expertise acquired on Matrix42 for IT asset management.

Supporting organizations towards ISO 20000 compliance and continuous improvement, by integrating best testing practices into ITSM processes.

**My added value**: A unique dual expertise combining ITSM business expertise and technical excellence in test automation, forged over 5 years of concrete assignments with a major client.
DEODIS
ITSM Consultant – Assignments
BANKING AND INSURANCE
January 2018 - January 2019 (1 year)
Paris, France
ServiceNow Consultant - Developer & Administrator

Configuration and customization of ServiceNow platforms for ITSM processes.
Development of workflows, service catalogs, and user interfaces.
Daily administration: user, group, and access rights management.
Creation of reports, dashboards, and automation of common tasks.
Technical support to teams and resolution of platform-related incidents.
Integrations with third-party tools via REST API and MID Server.
Configuration maintenance and application of updates.
User training and procedure documentation.
ServiceNow System Administrator certified.