Liliana Hervio

Customer service specialist for the French and Portuguese markets, as well as for Key Accounts, my main duties and responsibilities are inputting and processing orders; following up on back orders and stock allocation; requesting returns, replacements, and credit notes to the corresponding departments; answering phone calls and emails in a timely manner; tracking the shipments of the orders when requested, and solving issues related with transportation companies. Also, working in close relation with the area sales managers and other departments.

End to end Order processing / Order management Processing Returns Customer Invoicing Advocate of creating a memorable customer experience

I offer my consulting and advisory services in Online Marketing in the following areas: SEO, SEM, and SMM positioning; web content, social media, online marketing plan development, web & ecommerce projects, web analytics, email marketing,... I accept both training-advisory and development-implementation projects for Online Marketing Strategies.