Freelancer profile translated to English.
Back to original languageAbout Lilia
With 10 years of experience in automotive after-sales service, I have developed strong expertise in customer relations, complaint management, and administrative organization.
Today, as a self-entrepreneur, I support companies and freelancers in managing their clients, their files, and their image, all remotely, with rigor, responsiveness, and kindness.
Accustomed to handling demanding situations, I know how to listen, be diplomatic, and be effective to ensure a smooth and professional customer experience.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Groupe JPV - BMW MINI FREJUSCommercial Service AdvisorAUTOMOBILEMay 2015 - May 2025 (10 years)Fréjus, FranceCustomer relationsWelcome the customer to the dealership Identify and understand customer needs Accompany and advise before taking charge of the file Diagnose and budget the file by proposing a cost estimate Anticipate and respond in advance to the customer's questions and needs
- AMC CroisièresProject Manager AssistantApril 2014 - September 2014 (5 months)Competitive intelligence and analysis Organization of client events during cruises Communication and promotion of the agency and its services
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Education
- Professional Bachelor's DegreeUniversity of Sophia Antipolis2014Licence professionnelle
- University Diploma in Technology in Marketing Techniques2012DUT Techniques de commercialisation
Skill set
Categories
- Other