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Lilia BoucettaLB

Lilia Boucetta

Trainer – Sales, Negotiation, and Customer Relations

€400/day
Paris, FR
8-15 years
Professional Training
Training Facilitation
Sales Techniques
Commercial Negotiation
Customer Relations

Average response time: 1 hour

Freelancer profile translated to English.
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About Lilia


Freelance trainer in sales, commercial negotiation, and customer relations, I work with training organizations with 13 years of banking expertise.
My training sessions are practical, field-oriented, and immediately applicable, adapted to all levels.

Banking and Financial Services
Education Companies
Retail (Small Business)
Insurance
Healthcare payors

  • French

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • BNP Paribas
    Business Manager for Entrepreneurs
    BANKING AND INSURANCE
    August 2024 - Today (1 year and 10 months)
    Paris, France

    Advising and supporting a clientele of entrepreneurs,

    Selling and negotiating financial solutions adapted to business challenges,

    Managing and developing portfolios,

    Conducting high-stakes commercial interviews,

    Achieving commercial objectives (quantitative and qualitative).

    Financial Analysis Client Portfolio Management B2B Business Development Entrepreneurial Consulting B2B Customer Relationship Management
  • Crédit agricole Centre-est
    Professional Client Advisor
    BANKING AND INSURANCE
    July 2019 - February 2024 (4 years and 7 months)
    Lyon, France

    Advising and supporting a professional clientele,

    Selling and negotiating banking products and services,

    Managing and retaining client portfolios,

    Supporting and upskilling advisors transitioning to professional clients,

    Transmitting interview methods, sales techniques, and commercial posture.

    Career Development Support Transmission of Good Commercial Practices Field Coaching Sales Skills Development Professional Client Interview Methods
  • Crédit agricole Centre-est
    Individual Client Advisor
    BANKING AND INSURANCE
    October 2014 - July 2019 (4 years and 9 months)
    Lyon, France

    Advising and supporting individual clients,

    Selling banking products and services,

    Developing and retaining client portfolios,

    Training and supporting apprentices and new hires,

    Transmitting the fundamentals of customer relations and sales.

    New Employee Onboarding Field Training Adult Pedagogy Individual Support Transmission of Sales Fundamentals

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Education

  • Master's Degree in Professional Client Advisor
    IFCAM (Crédit Agricole Group University)
    2019
  • Professional Bachelor's Degree in Banking, Insurance & Finance (Work-Study)
    Université Lumière Lyon II
    2014
Check out Lilia's education

Certifications

  • Financial Markets Authority (AMF) Certification
    Autorité des marchés financiers (AMF) – France
    2013

Skill set

Instructional Design
Training Program Design
Learner Support

Categories