Lila Benzengli

With significant experience in the agri-food sector, I now dedicate myself to community management as a freelancer, where I apply my CRM and analytics skills to build strong customer relationships. This sector values clear communication and continuous improvement, allowing us to effectively meet our clients' needs while strengthening their loyalty.

My role as Quality Manager has equipped me with in-depth expertise in monitoring improvement plans and performance reporting. Through an analytical approach and a constant focus on quality, we have managed complaints and optimized processes for our e-commerce site, contributing to the excellence and safety of our products.

Today, I am a passionate Community Manager, Creator of engaging content, and Specialist in community management.

I am motivated by the idea of creating authentic connections between brands and their audience. With experience in creating content strategies, I strive to bring a human touch to every interaction. My goal is to help companies strengthen their online presence.

Together, let's make your community shine!

Responsible for reporting statistics and performance indicators of customer complaints at Lidl France.

-Organization and maintenance of the reception area, management of documentation, statistical records. -Management of boutique and ticket office payments for visits and activities -Showcasing the boutique. In compliance with the Quality Tourism Information brand standards. -Recording customer requests -Contribution to information and communication tools Contribution to the life and animation of the department. Team meetings. Contribution to the structure's projects. Participation in the quality approach Participation in events, Field animations and representations Ensure the maintenance and cleanliness of the store.