Lidija V.

Developed LiLa Digital, a UX, CRO and digital accessibility audit service supporting SMEs in improving usability, conversion performance and inclusive access to digital products.

Conducted UX/CRO and accessibility audits, analysed user journeys, identified usability barriers, reviewed key conversion points, and delivered practical, actionable recommendations for improving websites, forms, digital documents and customer-facing digital experiences.

Simultaneously gained structured knowledge in entrepreneurship, business operations, legal frameworks, accounting and taxation through an EU-funded mentorship programme.

Founder of LiLa Digital, a boutique digital consultancy helping businesses improve their websites and digital presence through UX/CRO audits, digital accessibility reviews, business consulting, and AI training. I focus on clearer communication, better user journeys, inclusive digital experiences, and practical recommendations that help websites become easier to use and better at generating enquiries.

Conducted UX/CRO and accessibility audits, analysed user journeys, identified usability barriers, reviewed key conversion points, and delivered practical, actionable recommendations for improving websites, forms, digital documents and customer-facing digital experiences.

• - Digital Transformation Leadership Project managaent (EBA document system, and Intrix CRM, and others)

• - Business Process Reengineering

• - Business Intelligence Systems Management

• - Data Access and Privacy

• - IT Administration: Active Directory, Microsoft 365 environments to support organizational operations.

• - Request Coordination

• - Data Governance Management

• - Cybersecurity Expertise

• - Technical Troubleshooting

• - Strategic Team Participation

• - Data Analytics and Data Science

• - CRM and Document Management Implementation

• - Software Administration: EBA document system and Intrix CRM