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Lidia SwiatkiewiczLS

Lidia Swiatkiewicz

Senior Continuous Improvement Manager / Black Belt

€500/day
Barcelona, ES
15+ years
Lean management
Lean six sigma
Project Management
Business development
Coaching

Average response time: 1 hour

Freelancer profile translated to English.
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About Lidia

Results-driven Transformation & Cognitive Automation Leader with 17+ years of international corporate experience delivering large-scale process re-engineering, Intelligent Automation (IA) discovery, and GenAI/Agentic AI programmes across global organisations. A Lean Six Sigma Black Belt and certified Luma Design Thinking Practitioner, with a proven track record of eliminating operational waste, increasing efficiency, mitigating risks and generating measurable financial savings. Adept at bridging business and technology by translating complex processes into high-value business cases, coaching cross-functional teams, and embedding culture of Continuous Improvement. An engaging leader skilled at bringing strategic concepts to life by organising large-scale virtual and onsite trainings and creative events that align stakeholders, foster collaboration, and drive CI.

  • Polish

    Native or bilingual

  • Slovak

    Fluent

  • Czech

    Fluent

  • English

    Fluent

  • Spanish

    Conversational

  • Italian

    Conversational

  • Russian

    Conversational

Can work on-site
Barcelona (up to 50km), Tarragona (up to 30km)

Experience

  • IAG
    Senior Continuous Improvement Lead - Cognitive Automation, BCN
    AVIATION AND AEROSPACE
    October 2024 - June 2026 (1 year and 8 months)
    Barcelona, Spain
    Led end-to-end IA/AI discovery and business case development across internal Customers - OpCos: British Airways (BA), Vueling, Aer Lingus, Iberia, IAG GBS/IAG Transform, and MRO Group Procurement.
    • • Strategic Product Ownership, Roadmap & Backlog Architecture: Defined long-term product roadmap and aligned diverse executive stakeholders to architect, manage, and prioritise high-value product backlog. Translated complex business requirements into features, user stories, technical specifications, and business cases to optimise supplier pricing, lead times, and cycle times (e.g., AI Sourcing Agents for Alternative USM and PMA procurement solutions).
    • • Bridging Business & Deep Tech: Served as the core translator between operational stakeholders, developers, and data scientists; successfully converted fragmented multi-system models, complex business and end-user needs into technical requirements and centralised solutions (IAG Transform Procurement Programme Transformation).
    • • Intelligent Automation Discovery & Pipeline Generation: Led comprehensive process diagnostics and workshops to qualify high-potential E2E processes for Intelligent Automation (IA), Agentic AI, and scalable digital solutions -
    balancing tactical quick wins with long-term strategic transformation initiatives
    • • Global Procurement & Contract Optimisation: Spearheaded upstream process diagnostics various portfolios to design predictive forecasting workflows, eliminate contract leakage, and map automated spend tracking
    • • Operational Process Re-engineering & Scalability: Directed the end-to-end transformation of manual, high-volume transactional workflows to eliminate processing delays, mitigate transaction failures, and build frameworks replicated across multiple operating companies
    • • AI Adoption & Global Capability Building: Co-designed and delivered intensive problem-solving training programmes (onsite), corporate webinars, and hands-on capability workshops on Agentic AI and tools
    Business development Lean management Project Management AI Automation Continual improvement
  • Shell Business Operations
    Transformation Excellence Senior Lead
    TECH
    May 2022 - September 2024 (2 years and 4 months)
    Kraków, Poland
    • • Agile Delivery & Predictive Analytics: Orchestrated the deployment of technology innovation to deliver real-time process insights, acting as the Scrum Master to lead daily stand-ups, facilitate sprint planning, and manage the backlog (e.g., partnered with Microsoft to implement Digital Process Twins for accounts payable processes).
    • • Global Talent Strategy & Capability Frameworks: Directed future-skill mapping initiatives and designed competency frameworks to establish modern talent pathways, capability models, and CI/smart automation personas (FO 4.0 / CI Master).
    • • Multi-Workstream Pipeline & Roadmap Management: Steered the creation, governance, and monitoring of strategic transformation pipelines across multiple diverse finance sectors, including finance operations, AP NPE, AP Upstream, integrated gas, and renewable energy departments (Finance departments across Poland, India, the Philippines and Malaysia).
    • • Digital Platform Administration & Governance: Acted as the global Platform Administrator and Approver for corporate project reporting system, managing benefit tracking, and delivering end-user training sessions to ensure a single source of truth across the organisation (e.g., global administration and training delivery for the Fit4 platform).
    • • Cross-Functional Lean Six Sigma Coaching: Mentored and coached extensive cohorts of Yellow Belt and Green Belt candidates across international Finance departments (including R2R, P2P, and O2C), driving initiatives through to successful certification.
    • • Strategic Onboarding & Organisational Readiness: Facilitated corporate CI induction and onboarding sessions for new joiners, accelerating early engagement and embedding a continuous improvement mindset from day one.
    Lean management Coaching Lean six sigma Project Management Agile method
  • State Street Bank International
    Continuous Improvement Manager, Officer (PMO - Re-engineering)
    BANKING AND INSURANCE
    May 2020 - April 2022 (1 year and 11 months)
    Kraków, Poland
    • • End-to-End CI Leadership & Value Realisation: Led complex operational excellence initiatives from diagnostic to delivery; defined baseline metrics and tracked project benefits to ensure clear ROI and structural savings.
    • • Product Ownership & Tactical Solution Engineering: Served as Product Owner for the E2E development of a customised HR Overtime & TOIL Management tool. Managed the entire product lifecycle - from cross-departmental requirements gathering to developer collaboration and UAT execution - securing $2M in financial savings. Maximised tool adoption rates by tailoring change management strategies across different employee contract types to ensure
    Lean management Project Management Product management Continual improvement Team management
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Education

  • Post-Graduate Studies
    AGH University of Science & Technology
    2011
    Post-Graduate Studies
  • Master of Arts
    Jagiellonian University
    2009
    Master of Arts

Certifications

  • Lean Six Sigma Black Belt
    TQM Soft
    2020
    Team management Project Management Continual improvement Microsoft Excel Lean six sigma
  • AI & Automation AI for Managers
    AI Elephant
    2024
    AI Automation artificial intelligence AI Agent
Lidia's certifications are only visible to Malt Community members

Skill set

Lean management
Lean six sigma
Project Management
Product management
Continual improvement
customer service
customer success
Microsoft Office
sap
artificial intelligence
AI Automation

Categories