LMFreelancer profile translated to English.
Back to original languageAbout Lidia
Commercial Director, Experience/Customer Relations, Operations/Exploitation
. Expertise in the travel industry, multicultural environments, medico-social.
. Strong experience in business development
. Team management
. Optimization of BtoB/BtoC sales
. Results-oriented
. Implementation of commercial strategies and partnerships
. Design and implementation of promotional operations
. Communication (interpersonal, written skills)
. Multilingual
French
Native or bilingual
English
Native or bilingual
Italian
Native or bilingual
Spanish
Conversational
German
Basic
Can work on-site
Paris (up to 50km)
Experience
- Selectus Recruitment,Commercial Director FranceJanuary 2024 - Today (2 years and 7 months)Paris, France• Development of client portfolio and turnover• Management of strategic projects and operational marketing• Coordination of branches in France and internationally
- Axis Mundi,Commercial Director & Marketing and HRJanuary 2022 - September 2023 (1 year and 8 months)Paris, France• Communication strategy and brand awareness development• Commercial prospecting and client base management• Recruitment management and HR support
- Korian,Director of Customer Experience & Family RelationsMarch 2020 - June 2021 (1 year and 3 months)Paris, France• Definition and implementation of service standards• Management of customer satisfaction and complaint handling• Coordination with transversal departments (legal, communication)• Creation and implementation of training (Service Quality) for operational staff
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Education
- Master of Science in ManagementMS Marketing Management