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Lidia C.LC

Lidia C.

SaaS Consultant | Churn Reduction & Growth

€600/day
11 projects
Séoul, KR
8-15 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lidia

Unstable churn hinders your growth.

A poorly structured Customer Success costs more than you think.
I help SaaS companies turn their CSM department into a direct lever for MRR growth.

I get involved when:
Churn becomes unpredictable
Upsell is underutilized
CSMs are overwhelmed or poorly prioritized
Processes are not scalable
The CEO is still handling strategic client relationships

MY MISSIONS
✔ Churn audit & customer journey analysis
✔ CSM portfolio structuring (segmentation & prioritization)
✔ Implementation of onboarding & retention playbooks
✔ Identification of at-risk clients & action plan
✔ Structuring of expansion strategy (upsell / cross-sell)
✔ Sales – CSM – Product alignment
✔ Implementation of actionable metrics (not just reporting)

MY APPROACH
Pragmatic
ROI-oriented
Actionable within 30 to 90 days
Without unnecessary complexity
I work with concrete deliverables that your teams can immediately activate.
  • French

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Foie Gras Gourmet
    Account Manager
    November 2019 - December 2019 (1 month)
    Paris, France
    Campaign creation, optimization, analysis, reporting, improvement, bidding strategy.
    Analytics, Bing Ads, Google Ads
    Marketing Strategy Google AdWords Website Quality Analysis Referencing Conversions Website Analysis Campaign Creation Google Analytics Reports Search Campaign Campaign Creation Objective CPC
  • Foie Gras Gourmet
    Account Manager
    E-COMMERCE
    November 2019 - Today (6 years and 7 months)
    Paris, France
    Campaign Creation
    Account Management
    Strategy, bidding, conversions
    Search campaign management
    Google Analytics, objective management
    e-commerce
    CPC CPM Conversion Google Analytics Google AdWords E-commerce Bidding Bidding
  • La Maison du Pied
    Google Ads Account Optimization
    September 2019 - September 2019
    Teletravail
    I can help you create, optimize, and improve your communication strategy and ensure your business grows rapidly.
    Google AdWords Referencing Website Quality Analysis SEA Audit Website Analysis Search Campaign Search Campaign Campaign Creation Objective Campaign Analysis CPC

Reviews

5.0

Out of 5 ratings

SophieS

Sophie

REAPROD AGENCY

Reviewed on 9/14/2020

PERFECT I recommend Lidia for her professionalism and especially her listening skills. Lidia knows her job perfectly and is always available to help us. I strongly recommend using Lidia's services.
P

pascal

Foie Gras Gourmet

Reviewed on 12/7/2019

Lidia is very professional and knows her field perfectly. She communicates easily, making her very pleasant to work with. I highly recommend contacting her for anything related to Google (Ads, Analytics, ...)

Recommendations

Justin HusJH
Léna L.LL
Justin Hus and 1 other person have recommended Lidia

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Education

  • Master in Business Management and Strategy
    ISCG
    2014
    Marketing E-commerce Vente Négociation Communication RH

Certifications

Skill set

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