About Liantsoa
French
Native or bilingual
Experience
- IntelciaCustomer Advisor (inbound call)TELECOMMUNICATIONSAugust 2021 - February 2022 (6 months)Tananarive, Madagascar- Answer phone calls and manage customer requests. - ---- -- Promote and sell the company's offers while achieving sales objectives.- Measure performance according to key indicators, such as the conversion rate and customer satisfaction.- Provide after-sales assistance and resolve customer problems effectively.
- Vivetic GroupCustomer Advisor (mailing and outbound call)TELECOMMUNICATIONSAugust 2023 - January 2024 (5 months)Tananarive, Madagascar- Manage emails efficiently and professionally and make outbound calls- Ensure follow-up of deliveries and provide clear and precise information to customers.- Participate in programs to improve performance indicators, including the problem resolution rate on first contact, the average response time and the customer satisfaction rate.- Contribute to a positive customer experience through clear and empathetic communication.
- ISAHIT FRANCEFreelance in digitizationE-COMMERCEJanuary 2024 - February 2025 (1 year and 1 month)- Perform image annotation and invoice entry using digitization tools such as Conciliator.- Ensure the updating and organization of data in data management systems.- Provide quality services while respecting the company's deadlines and standards.
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Education
- DSSCNational Institute of Accounting Sciences and Business Administration2025Formation continue en Comptabilité et Finance