About Lévy
French
Native or bilingual
English
Conversational
Experience
- LectaProximity TechnicianRAW MATERIALS INDUSTRYFebruary 2026 - Today (5 months)Le Plessis-Robinson, FranceWithin the company, I independently provide IT support. As the sole IT technician on a site with 50 users, I manage the entire scope: Level 1/2 proximity support, asset management, on-site and remote interventions.-Technical collaboration in EnglishCoordination with network and system teams in Spain to resolve complex incidents.-Fully autonomous Level 2 IT SupportHandling all incidents for 50 users, from analysis to resolution — office suite, email, VPN, network access.-Microsoft Entra ID & Active Directory AdministrationManagement of identities, access, groups, and permissions.-Asset Management via Microsoft Intune (MDM)Remote security and monitoring of PCs and mobile devices.-On-site Installation & Maintenance (workstations, printers, peripherals)
- Direction Générale de l'Armement (via Akkodis)Level 1 Helpdesk Support TechnicianDEFENSE AND MILITARYDecember 2024 - February 2026 (1 year and 2 months)Arcueil, FranceAs a Level 1 helpdesk technician on assignment at Akkodis, I daily assisted the General Directorate of Armament in resolving IT incidents for a portfolio of demanding users: DGA agents, military personnel, and VIP profiles.- Handling IT incidents by phone for a diverse user base: civilian agents, military personnel, and VIP profiles of the DGA.- Diagnosing, analyzing, and resolving Level 1 incidents remotely: office suite, email, network access, VPN, internal applications.- Creating, tracking, and closing incident tickets in the ticketing system.- User management on Active Directory: account creation, password resets, access rights management.- Imaging and deployment of computer workstations (Windows 10/11).- Migration of Windows 10 workstations to Windows 11.- Strict adherence to procedures and security rules in a sensitive institutional environment.
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Education
- BTS Services Informatiques aux OrganisationsParc de Vilgénis2023- Administration des systèmes Windows Server (Active Directory, DNS, DHCP, GPO) - Configuration et administration des réseaux (TCP/IP, LAN/WAN, VLANs) - Virtualisation (VMware, VirtualBox) - Sécurité informatique : pare-feu, VPN, gestion des accès - Support et assistance aux utilisateurs (N1/N2) - Gestion de parc informatique - Scripting (PowerShell, Bash) - Cybersécurité et bonnes pratiques