LOFreelancer profile translated to English.
Back to original languageAbout Leslie
Hello,
I am a virtual assistant specializing in supporting entrepreneurs and SMEs in their daily management.
🎯 MY SERVICES
Administrative Management
- Email processing and organization
- Calendar management and appointment scheduling
- Creation of professional documents (quotes, invoices, presentations)
- Digital filing and archiving
Customer Support
- Responses to customer emails and messages
- Request tracking and follow-ups
- Customer satisfaction management
Digital Assistance
- Data entry and database updates
- Dashboard creation
- Web research and information monitoring
- Social media support
🛠️ MY TOOLS
I have a perfect command of:
- Google Workspace (Gmail, Calendar, Drive, Docs, Sheets, Slides)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Management tools: Trello, Notion, Asana
- Communication: Slack, Zoom, Teams
- Design: Canva
- CRM and ticketing tools
✨ MY ADDED VALUE
Rigorous and responsive, I quickly understand your needs and adapt to your processes. My goal is simple: to free up your time so you can focus on what truly matters for your business.
📅 AVAILABILITY
Monday to Friday, with flexible hours according to your needs. I generally respond within 2 hours during business hours.
💬 Contact me to discuss your project. I would be delighted to support you in developing your business!
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FreelanceAdministrative Assistant and Client ManagerSOCIAL NETWORKSJanuary 2024 - July 2024 (6 months)Paris, FranceSupporting small businesses and entrepreneurs in their daily administrative management.Tasks performed:- Complete management of professional email inboxes (sorting, responding, organizing - 100+ emails/week)- Organization of calendars and coordination of multiple appointments- Creation and formatting of documents (quotes, invoices, letters, presentations)- Tracking of client payments and amicable follow-ups- Updating and enriching client databases (CRM)- Drafting responses to client requests by email- Filing and archiving of administrative documentsResults achieved:✓ 30% reduction in time spent on administrative tasks for my clients✓ Improved customer response rate (within 24 hours)✓ Optimized organization allowing for better follow-up
- freelanceDigital Content Manager and Community SupportSOCIAL NETWORKSJuly 2023 - January 2024 (6 months)Paris, FranceManagement of digital presence and community support for small businesses and associations.Tasks performed:- Creation and scheduling of social media posts (Facebook, Instagram, LinkedIn)- Interaction with communities and responses to messages/comments- Creation of professional visuals with Canva (posts, stories, infographics)- Writing engaging content adapted to each platform- Competitive intelligence and analysis of industry trends- Monthly performance and statistics reporting- Customer support via instant messagingResults achieved:✓ Average 50% increase in post engagement✓ Growth of 200+ followers in 6 months✓ Response rate within 2 hours to customer messages
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Education
- Master 2 in Software QualityPolytech Angers2025Formation d'ingénieur spécialisée en qualité logicielle, incluant : - Gestion de projet et méthodologies agiles - Analyse et optimisation des processus - Contrôle qualité et amélioration continue - Gestion de la documentation technique - Travail collaboratif et communication professionnelle Ces compétences me permettent d'apporter une approche structurée et rigoureuse dans mes missions d'assistance virtuelle, notamment dans l'organisation, la gestion de processus et l'optimisation des workflows clients.