Freelancer profile translated to English.
Back to original languageAbout Leslie-Joyce
Data Project Manager | Business Analysis | Power BI, Collibra, Cloud Data (Azure, Snowflake, Databricks) | 3 years of experience
My motto: managing data without understanding the "how" is like building on sand.
Faced with system fragmentation and a lack of operational visibility, I have built expertise that connects **technology, business, and strategy**.
My approach:
References & achievements
- Danone – Transformation of a fragmented data ecosystem towards a single consolidated source.
Results: centralization of 100% of critical flows on Snowflake without interruption during migration, reliable strategic KPIs with near real-time monitoring, and reduction of logistics overcosts related to data inconsistencies.
- Generali – Optimization and security of claims management flows.
Results: 50% reduction in processing time, 10% of complete and usable files, secured regulatory deadlines, and improved customer satisfaction.
- AXA – Implementation of a data governance strategy and a Data Management system with Collibra.
Results: 80% of business objects documented, operational system deployed in 3 months and adopted by stakeholders.
My conviction: a high-performing data system is not a collection of tools but achain of trust between IT and businessusers. My goal: deliver data solutions that are **useful, operational, and adopted**.
📍 Paris / IDF - travel possible
⚡ Immediate availability
💬 Quick response via Malt (2h)
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 50km), Rennes (up to 50km)
Experience
- AXAData Project ManagerBANKING AND INSURANCEApril 2024 - June 2024 (3 months)Nanterre, FranceObjective/Challenge: From a lack of data governance to the implementation of a data strategy and an operational Data Management system.Context: A global governance strategy and an operational Data Management system had already been defined and deployed in other areas, making it urgent to accelerate their extension to these sensitive departments without operational disruption.Co-responsible for data transformation and GDPR compliance, my challenge was to deploy an operational Data Management system for both departments in 3 months, including metadata structuring and the use of Collibra, while ensuring service continuity and alignment with the global strategy.To achieve this, I:
- Conducted a data maturity assessment: audit of uses, skills, and gaps compared to target practices;
- Defined data ambitions aligned with business objectives and mobilized business & IT ambassadors;
- Facilitated collaborative business/IT workshops to align business and data priorities;
- Established local governance (kick-off, steering committees) and built transformation roadmaps;
- Provided regular reporting to business departments and the executive committee;
- Designed an Excel tool for importing metadata into Collibra — a training support and automation lever, capitalized within the Data Office for deployment across AXA France.
Results:- 100% of Data Owners / Data Stewards pairs identified, sensitized, and trained (30 people)
- 80% of business objects documented in Collibra
- Operational system deployed in 3 months and adopted by all stakeholders
- Excel tool capitalized for about ten departments across AXA France
- KFCData Analyst Power BIRESTAURANTS AND FOOD SERVICEMarch 2024 - April 2024 (1 month)Nanterre, FranceObjective/Challenge: From operational opacity generating high regulatory risk to controlled management and restored customer trust.Context:Lack of visibility into incident management and support status, leading to an imminent and high risk of massive regulatory financial penalties due to exploding resolution times and constant increase in franchisee dissatisfaction.As the delivery lead, my mission was to evolve and deliver a real-time support status report (visibility of ongoing incident resolution status) for all national KFC franchisees, ensuring absolute service continuity and quality delivered to customers.To achieve this, I:
- Analyzed the existing system: data sources, data model structuring and modeling;
- Formalized the need through business workshops;
- Built the reporting (Power BI Desktop, Power Query, DAX measures, Power BI Service);
- Performed secure production deployment without service interruption;
- Wrote technical and functional documentation.
Results:- 100% visibility of ongoing incidents and their status for the entire network;
- -50% of support requests — significant time savings for franchisees and their teams;
- Contractual and regulatory penalties avoided;
- Restored customer satisfaction: +50 franchisees, over 380 restaurants.
- Generali FranceBusiness Analyst & Data Delivery ManagerBANKING AND INSURANCESeptember 2022 - December 2023 (1 year and 3 months)Seine-Saint-Denis, FranceObjective/Challenge: From critical saturation of claims management flows to -50% processing time with secured regulatory deadlines and restored customer satisfaction.Context:In the context of processing collective and individual insurance claims for incapacity, disability, and death, the challenge is to implement application flows to automate business process chains. The objective of these implementations is to reduce losses, increase operational efficiency, and allow managers to focus on their expertise rather than on value-added tasks.Co-responsible for delivery, my mission was to manage the end-to-end automation of complex business flows (sickness, disability, and death), ensuring absolute service continuity and quality delivered to policyholders.To achieve this, I:
- Identified and qualified automation opportunities to reduce low-value-added tasks;
- Facilitated business workshops and process modeling (BPMN & DMN — Camunda modeler);
- Served as the key interface between business, IT, and developers;
- Defined and managed the end-to-end testing strategy (plan, execution, bug fixing);
- Coordinated UAT: validation of business processes, SLA compliance, and service quality;
- Managed production support: diagnosis, prioritization, and resolution of production incidents;
- Wrote technical and functional specifications.
Results:- -50% of case processing time;
- -50% of rework, back-and-forth, and operational friction;
- Cases transmitted to managers 100% complete and usable;
- Contractual and regulatory penalties avoided;
- Production deployment without service interruption;
- Restored customer and manager satisfaction.
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Education
- AI Developer, Computer ProgrammingSimplon Île-de-France (IdF)2021
- Data Developer, Computer ProgrammingSimplon.co2019
Certifications
- Azure FundamentalsMicrosoft2020
- Power Platform FundamentalsMicrosoft2021