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Malt Strategy
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Malt Tech Trends 2026
Leslhy BeauLB

Leslhy Beau

Supermalter

Customer Success | Client Support • CRM & Loyalty

€345/day
7 projects
Saulx-les-Chartreux, FR
3-7 years
Customer Loyalty Management
CRM Tools Proficiency
Churn Signal Detection
Digital Content Creation

Average response time: 2 hours

Freelancer profile translated to English.
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About Leslhy

Customer Success & Client Support SaaS | CRM Expert | E-commerce & SaaS Loyalty

I transform your users into loyal customers through fast, structured, and retention-oriented customer support.

What I do concretely:
  • Multichannel customer support (chat, email, social media, app stores)
  • CRM structuring and optimization (Intercom, Gorgias, Zendesk, Freshdesk)
  • Workflow automation & ticket management
  • Churn reduction & NPS improvement
  • Customer review moderation (Trustpilot, Google, App Store)
  • KPI reporting & data analysis (Metabase)

What this means for you:

Reduced response time
Improved satisfaction rate
Churn reduction
Better customer retention
Increased lifetime value

Tools mastered: Intercom, Shopify, Gorgias, Ringover, Metabase, Crisp, Notion.

I work with startups, B2B/B2C SaaS, and growing e-commerces that want to professionalize their customer relations.

In figures

👉 +96% customer satisfaction rate
👉 Average first response time: < 3 minutes
👉 High ticket resolution rate
👉 25% of negative reviews turned into positive feedback

I build a growth lever based on customer experience.

Let's talk about your goals together!
Real Estate
Banking and Financial Services
E-commerce
Social Networks
Health and Wellness

  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • GeoRide
    Customer Care Specialist
    E-COMMERCE
    October 2025 - June 2026 (8 months)
    Customer Care Freelance – GeoRide

    Supporting GeoRide in customer relationship and user support management. Handling pre- and post-sales inquiries via email and chat, managing complaints, tracking orders, subscriptions, returns, and warranties.

    Analyzing first-level technical issues and coordinating with internal teams to ensure quick resolution.

    Contributing to continuous improvement of the customer experience by identifying pain points and relaying user feedback, with a constant goal of satisfaction and loyalty.
    Customer Complaint Management Technical Resolution Customer Support Customer Loyalty
  • Indy
    Customer care specialist
    BANKING AND INSURANCE
    May 2024 - April 2025 (11 months)
    Customer Care Specialist – Indy

    Chat customer support for onboarding professional account users.

    - Handling KYC for professional account opening (via Swan)
    - Liaison between Swan and Indy users
    - Processing requests related to the professional account: daily management, KYC, closure
    - Training and supporting new joiners on internal processes

    Tools 🛠️

    Slack
    Intercom
    Internal Back Office
    Level 2 Customer Support KYC Management Customer Service Management Customer Service Customer Satisfaction Banks Online Banking Escalations Loyalty Feedback
  • Doctolib France
    Customer review moderation - Trustpilot/Google my business
    MEDICAL
    May 2024 - Today (2 years and 3 months)
    Tasks

    Customer review moderation for Doctolibon several strategic platforms:
    - Trustpilot
    - AppTweak/AppFollow
    - Google My Business
    - App/Play Store

    Monthly reportingdetailing customer feedback trends, recurring improvement points, etc.

    Management of customer messages on the Meta group's various platforms (Instagram and Facebook)
    Moderation Social Media After-Sales Service Management After-Sales Service 100% Response Rate Reporting & Analysis Reporting
Check out Leslhy's experience

Reviews

5.0

Out of 1 rating

I

Inès

Doctolib France

Reviewed on 12/31/2024

I want to express my full satisfaction with the work done by Leslhy in responding to comments on the App Store and Trustpilot. Her ability to handle customer feedback with professionalism and empathy is simply remarkable. Not only did she respond constructively and personally to each comment, whether positive or negative, but she also contributed to improving our app's image through effective and reassuring communication. Thanks to her intervention, we have seen a clear improvement in our rating and an increase in user trust. Her responsiveness and attention to detail have turned criticism into opportunities for improvement. It is with great confidence that I recommend her services to any company wishing to improve its digital customer relationship management. A big thank you to Leslhy for this great work!

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Education

  • BTS in Real Estate Professions
    Faculté les métiers d'Essonne
    2019

Skill set

Digital Communication
Emailing
Customer Service
Customer Relationship Management (CRM)
E-commerce
Chat
Hubspot
Ticket Processing
Customer Relations
Product Sheet Integration
Content Writing
Active Listening
Conflict Management
Shopify
Intercom
Blog Post Writing
Ability to Prioritize Requests and Tasks
Social Media
Multichannel Customer Support
Feedback Analysis
Customer Satisfaction
SEO Web Writing
Search Engine Optimization (SEO)
Blog Post
Web Writing
Optimization
Product Sheet Writing
Customer Service Management
Complaint Handling
Order Processing
Inventory Management
Level 2 Customer Support
KYC Management
Customer Service
Banks
Online Banking
Escalations
Loyalty
Feedback
Moderation
After-Sales Service Management
After-Sales Service
100% Response Rate
Reporting & Analysis
Reporting
immofacile software
Ad Creation
To Live
LeBonCoin
Sales Negotiation
Administrative Management

Categories