Leonor Krettly-Karolyi

I am currently a student in hospitality and restoration management at Ferrandi Paris, one of the most recognized schools in France in the hospitality sector. My training combines theory and practical experience in luxury hospitality, customer service, restaurant management, and hotel operations. Through several internships and concrete projects, I have developed solid skills in communication, organization, and problem-solving in international and dynamic environments. This experience has taught me to manage customer relations professionally and to maintain a high level of service, while being responsive, organized, and versatile.

Recreation & leisure (booking sports activities, client contact, complaint management & Lost & Found), Housekeeping (room and team management), Events, Guest Relations (amenities for in-room guests). Through this internship, I am learning to make the client's stay an unforgettable experience.

Internship in restoration and customer relations at the L'Eldorado hotel in Paris.

Main responsibilities:

• Welcoming and assisting clients

• Room service management

• Order taking and service monitoring

• Coordination with front-of-house and kitchen teams

• Responding to client requests and managing unforeseen events

• Ensuring client satisfaction throughout the service

This experience has allowed me to develop skills in organization, communication, customer relationship management, and teamwork in a dynamic and demanding environment.