Freelancer profile translated to English.
Back to original languageAbout Léonie
Virtual assistant specialized in multichannel customer service and administrative support, with solid experience in contact centers and remote work. Rigorous, organized, and customer satisfaction-oriented, I master SAV request management, quality monitoring, and collaborative tools. Accustomed to demanding environments and performance objectives.
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- FreelanceCustomer Care SupportMay 2025 - Today (1 year and 1 month)- Management of SAV requests via emails and social networks- Order and delivery tracking to ensure a smooth service- Processing returns and exchanges in coordination with stock- Resolution of customer disputes and proposal of effective solutions- Analysis of tickets to improve customer satisfaction
- FreelancePersonal AssistantApril 2025 - Today (1 year and 2 months)
- Scheduling and coordination of appointments
- Organization of meetings and events
- Management of current and personal affairs
- Communication management
- FreelanceAdministrative AssistantMarch 2024 - September 2024 (6 months)
- Email and calendar management
- Document and database management
- Data research and processing
- Presentation and report preparation
- Email marketing
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Education
- Certificate of completion of training in medical tele-secretariatMa formation professionnelle2024Attestation de fin de formation en télésecrétariat médical
- Higher Business Studies Diploma (Master 1)ESCAME2019Diplôme de Hautes Etudes Commerciales (Master 1)