About Leonie J.
German
Native or bilingual
English
Fluent
Spanish
Basic
Experience
- ConsorsbankSupport Team LeadBANKING AND INSURANCEMarch 2024 - May 2024 (2 months)Nürnberg, GermanyLeading an external 1st level support team to ensure compliance with all Service Level Agreements during the migration to Microsoft Office 365.
- Supporting the team in preparation for high support volume
- Organizing proactive training sessions to minimize support volume from the outset
- Clustering, prioritizing, distributing, and sometimes escalating support cases via ServiceNow
- Wertpapierhandel & SelbststudiumSecurities Trading & Self-StudyBANKING AND INSURANCESeptember 2023 - Today (2 years and 9 months)Nürnberg, Germany• Active trading of securities (stocks, ETFs) based on fundamental and technical analysis• Systematic portfolio management, risk assessment, and continuous market observation• In-depth further education: Machine Learning (Stanford/Coursera), Docker/Kubernetes (IBM), Scrum PSPO II• Application of data-driven decision logic from the IT context to financial market analysis
- personio SE & Co. KGLead Requirements EngineerHUMAN RESOURCESJanuary 2022 - August 2023 (1 year and 7 months)Munich, GermanyCross-domain requirements analysis for the product "Personio Payroll", a real-time payroll solution.Ensuring compliance in bidirectional data exchange with social security institutions to obtain market-required product certification from the Informationstechnische Servicestelle der gesetzlichen Krankenkassen GmbH.
- Advising internal stakeholders on the multi-year certification process and outlining further external dependencies
- Joint creation and coordination of the product roadmap in Atlassian Jira
- Mapping complex audit requirements from labor and social security law into easily understandable and implementable user stories, clustered into epics
- Creation of use cases for end-to-end system testing to ensure cross-product compliance
- Creation of show test cases in preparation for the upcoming audit
- Acceptance testing of newly implemented APIs using Postman requests and analysis of technical errors via Datadog
- Continuous measurement of project progress through semi-automated analysis of previously established end-to-end system tests using Excel and PowerShell
- Regular creation of reports based on KPIs and test analyses
- Open ear for internal payroll experts on technical questions and project interdependencies
- Regular exchange and consultation with the product owners of the scaled teams regarding development progress, dependencies, and joint prioritization
- Needs-based workshops on working with Jira and Confluence
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Education
- IT Specialist in Application DevelopmentIHK Nuremberg2016