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Leonardo OrlandoLO

Leonardo Orlando

Hospitality Operations Specialist

€200/day
Lecce, IT
3-7 years
Project Management
Operations Management
customer service
Lead generation
Account Management

Average response time: 1 hour

About Leonardo

Multilingual hospitality and operations specialist with hands-on experience managing short-term rental operations in Italy.

Experienced in guest communication, Booking.com & Airbnb management, customer service, lead coordination, and remote operational support.

I focus on structured communication, fast response times, practical problem solving, and reliable day-to-day operations.

Used to working with international guests, property management workflows, and multilingual communication in Dutch, English, Italian, and French.

  • Dutch

    Native or bilingual

  • English

    Fluent

  • Italian

    Fluent

  • French

    Fluent

Remote only
Primarily works remotely

Experience

  • The Art of Leo – Boutique Hospitality & STR Operations
    Owner / Operations Management
    January 2024 - Today (2 years and 7 months)
    Lucugnano, LE, Italy
    • • Managed guest communication across Booking.com and Airbnb
    • • Coordinated reservations, check-ins, cleaners, maintenance, and operational follow-up
    • • Managed lead communication and client interaction through WhatsApp, email, and booking platforms
    • • Supported account coordination and relationship management in hospitality operations
    • • Structured workflows for issue escalation, reservations, and daily operational control
    • • Worked in multilingual environments with English, Italian, Dutch, and French communication
  • Iberostar
    Guest Relations & Hospitality Support
    HOSPITALITY
    March 2018 - November 2021 (3 years and 8 months)
    • Worked in international hospitality and guest-facing environments
    • Assisted guests with communication, support, and day-to-day coordination
    • Managed multilingual guest interaction in Dutch, English, French, and Italian
    • Supported hospitality operations and customer experience
    • Developed strong communication and problem-solving skills in tourism environments
    customer service Operations Management Hospitality Guest relations Communication

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