Leonardo Oliveira, SaaS Support Specialist | Zendesk & Gorgias

Description

I help EU SaaS founders save 10+ hours/week by handling customer support, churn prevention, and admin tasks in Gorgias, Zendesk & Notion.

No onboarding needed. I speak fluent English, understand SaaS metrics like MRR/churn/CSAT, and reply to your customers like I’m part of your team.

What I do best:

- Clear ticket backlogs fast and keep inbox zero

- Write proactive macros that reduce repeat questions by 40%

- Handle refunds, upgrades, and tech issues without escalating

- Based in Lisbon = your timezone. Fast replies 9am-6pm CET

DM me "SAAS" and I'll audit your support inbox for free this week.

Languages

English
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Freelancer
SaaS Customer Support Specialist
SOFTWARE PUBLISHING
January 2023 - Today (3 years and 7 months)
Lisbon, Portugal
Admin support, email management, and customer service for e-commerce and SaaS companies. I handle task organization, calendar management, client communication, and data entry. Available 20h/week in CET timezone for European clients.
administrative support Customer Support Intercom Notion Zendesk
Freelancer
Customer Success & Admin Assistant
SOFTWARE PUBLISHING
June 2022 - December 2022 (6 months)
Lisbon, Portugal
Organized Notion dashboards and admin tasks for 3 SaaS founders

Did customer onboarding, billing support and inbox zero management

Saved founders 12+ hours/week on support operations

Handled live chat, email and ticket triage in Zendesk
Zendesk Customer Support Notion administrative support Intercom

Be the first to recommend Leonardo

Help this freelancer shine by sharing your experience working together.

A

Agatha Frydrych

Backend Java Software Engineer

4.7

(3)

2

B

Baptiste Duhen

Fullstack developer

4.6

(4)

5

A

Amed Hamou

Senior Lead Developer

4

(2)

7

A

Audrey Champion

Web developer

4.3

(3)

4

Signup to reveal

Office Manager