Freelancer profile translated to English.
Back to original languageAbout Léo
International leader with 20 years of experience in managing multicultural teams and developing international business.
Expert in operational strategy, organizational transformation, and revenue growth, I have led complex projects in several international markets, generating up to +40% customer retention and +20% revenue growth. Visionary and field-oriented, I drive performance, optimize customer experience, and deploy concrete solutions to accelerate international expansion.
Committed to talent development and team autonomy, I foster innovation, the opening of new markets, and strategic alignment to transform global challenges into tangible opportunities for growth and efficiency for any ambitious organization.
French
Native or bilingual
English
Native or bilingual
Arabic
Native or bilingual
Can work on-site
Paris (up to 50km)
Experience
- Welink (RankGenius)Director of Customer Relations & International Sales PerformanceApril 2021 - December 2024 (3 years and 8 months)Paris, France• Managed over 80 employees in 10 countries (France, Portugal, Spain,Italy, UK, Ireland, Belgium, Germany, Brazil, Mexico) covering Onboarding, CSM, Customer Care, AM, Sales, Marketing, and Collections.• Created and optimized international services generating 20% revenue growth and increasing customer retention by 35%. Designed and deployed global sales strategies: upsell, cross-sell, and non-tacit renewals.• Organizational transformation and process rationalization to ensure operational continuity and overall efficiency. Development of international KPIs and strategic reporting.• Managed complex disputes and international collections, improving cash flow by €500K.
- Luxury Beauty, Globe, Daytona & LPASenior Consultant in Sales Strategy and Customer RelationsSeptember 2018 - December 2020 (2 years and 3 months)Paris, France• Defined and implemented international sales strategies generating 20% revenue growth and improved profit margins.• Optimized sales processes to maximize customer loyalty.• Managed and trained several international sales teams to meet and exceed targets (10 employees).• Deployed monitoring and reporting actions to measure and manage sales performance in different markets.
- LongchampHead of Retail Operations and Customer RelationsLUXURY GOODSMarch 2015 - May 2017 (2 years and 2 months)Paris, France• Strategic management of operations and sales to an international clientele, with a 25% improvement in customer retention.• Designed and deployed standardized operational processes to maximize efficiency, service quality, and customer experience.• Monitored and analyzed key KPIs and optimized sales performance.• Managed multicultural teams and coordinated actions to enhance customer satisfaction and loyalty (8 employees).
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Education
- Master in CommunicationECS Paris2018Master en Communication
- Master in Political CommunicationInstitut de Presse et des Sciences de l'Information2014Master en Communication Politique