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Léo GhribiLG

Léo Ghribi

Director of International Development

€700/day
Paris, FR
15+ years

Average response time: 1 hour

Freelancer profile translated to English.
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About Léo

International leader with 20 years of experience in managing multicultural teams and developing international business.
Expert in operational strategy, organizational transformation, and revenue growth, I have led complex projects in several international markets, generating up to +40% customer retention and +20% revenue growth. Visionary and field-oriented, I drive performance, optimize customer experience, and deploy concrete solutions to accelerate international expansion.
Committed to talent development and team autonomy, I foster innovation, the opening of new markets, and strategic alignment to transform global challenges into tangible opportunities for growth and efficiency for any ambitious organization.
  • French

    Native or bilingual

  • English

    Native or bilingual

  • Arabic

    Native or bilingual

Can work on-site
Paris (up to 50km)

Experience

  • Welink (RankGenius)
    Director of Customer Relations & International Sales Performance
    April 2021 - December 2024 (3 years and 8 months)
    Paris, France
    • Managed over 80 employees in 10 countries (France, Portugal, Spain,
    Italy, UK, Ireland, Belgium, Germany, Brazil, Mexico) covering Onboarding, CSM, Customer Care, AM, Sales, Marketing, and Collections.
    • Created and optimized international services generating 20% revenue growth and increasing customer retention by 35%. Designed and deployed global sales strategies: upsell, cross-sell, and non-tacit renewals.
    • Organizational transformation and process rationalization to ensure operational continuity and overall efficiency. Development of international KPIs and strategic reporting.
    • Managed complex disputes and international collections, improving cash flow by €500K.
    Performance Management Customer Relations Business Structuring Business Growth International Development
  • Luxury Beauty, Globe, Daytona & LPA
    Senior Consultant in Sales Strategy and Customer Relations
    September 2018 - December 2020 (2 years and 3 months)
    Paris, France
    • Defined and implemented international sales strategies generating 20% revenue growth and improved profit margins.
    • Optimized sales processes to maximize customer loyalty.
    • Managed and trained several international sales teams to meet and exceed targets (10 employees).
    • Deployed monitoring and reporting actions to measure and manage sales performance in different markets.
  • Longchamp
    Head of Retail Operations and Customer Relations
    LUXURY GOODS
    March 2015 - May 2017 (2 years and 2 months)
    Paris, France
    • Strategic management of operations and sales to an international clientele, with a 25% improvement in customer retention.
    • Designed and deployed standardized operational processes to maximize efficiency, service quality, and customer experience.
    • Monitored and analyzed key KPIs and optimized sales performance.
    • Managed multicultural teams and coordinated actions to enhance customer satisfaction and loyalty (8 employees).

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Education

  • Master in Communication
    ECS Paris
    2018
    Master en Communication
  • Master in Political Communication
    Institut de Presse et des Sciences de l'Information
    2014
    Master en Communication Politique

Skill set

Categories