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Lenka OswaldovaLO

Lenka Oswaldova

Customer Service and Prospecting Specialist

€150/day
Costa Calma, ES
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Lenka

My profile is distinguished by a unique combination of technical skills and a customer-centric approach, allowing me not only to automate processes and manage digital projects but also to build strong and authentic relationships with clients.

Customer Service and B2B Sales: My experience in customer service and B2B sales has taught me to identify real needs and offer solutions that truly make a difference. I am capable of generating trust, which facilitates closing sales and creating lasting relationships.

My Professional Goal: My goal is to continue helping entrepreneurs and small businesses optimize their digital processes, focusing on automation, marketing, and customer service, so they can concentrate on what truly matters: growing and scaling their businesses.

What sets me apart is my comprehensive approach: I not only manage tools and processes but also become deeply involved in each client's needs, adapting solutions that allow them to achieve their goals more quickly and efficiently.






  • Spanish

    Native or bilingual

  • Slovak

    Fluent

  • Italian

    Conversational

  • German

    Basic

  • English

    Basic

Remote only
Primarily works remotely

Experience

  • Elevate Group
    Business Development Representative
    November 2024 - Today (1 year and 7 months)
    What I do on a daily basis? Prospecting and Qualification: I research and contact prospects using advanced digital strategies, ensuring each opportunity aligns with our goals.
    Relationship Building: I nurture strong connections with prospects, ensuring a smooth and effective transition to the sales team.
    Strategic Management: I collaborate with sales and marketing teams to ensure our actions are aligned and results-oriented. Process Optimization: I implement digital tools and innovative solutions to improve efficiency in lead generation and conversion. Impact and Achievements: Increased quality and quantity of qualified leads in a competitive environment. Creation of an effective follow-up process that keeps prospects engaged and builds trust.
    At Elevate Group, I don't just connect with prospects; I ensure that every interaction adds value and brings our clients closer to solutions that transform their businesses.
  • AUTOS OMEGA ALQUILER DE VEHÍCULOS, S.L
    Commercial Specialist
    June 2024 - Today (2 years)
    Canary Islands, Spain
    Development of multilingual communication, strong customer service and conflict resolution skills, which help me provide excellent customer service.
  • Jandía golf.
    Customer Service
    May 2018 - April 2019 (11 months)
    Canary Islands, Spain
    In this role, I developed skills in organization, telephone customer management, B2B presentations with Hotels, and teamwork with the Reservations, Reception, and Restaurant departments.

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Education

  • Training, Virtual Assistant
    Mamis Digitales
    2024
    Formación , Asistente Virtual
  • Training Program, Digital Appointment Setter, Specialized Sales, Commercial Promotion
    ELEVATE Group
    2024
    Programa Formativo, Appointment setters digital , Ventas especializadas, promoción comercial

Skill set

Categories