Freelancer profile translated to English.
Back to original languageAbout Lena
My name is Léna.
I am a dynamic young woman of 27 years.
I offer my services as a virtual assistant.
I have 5 years of experience in customer service & digital marketing in various sectors:
- Receptionist / Assistant in an insurance company for 2 years
- Customer support (hotline & mailing) and administrative support for a website remotely for 1 year.
- Client management in a digital marketing company (SEO, SEA, creation of pages on Wordpress or Shopify, client follow-up)
I am capable of managing multiple tasks daily, I am flexible and organized in all circumstances.
Software proficiency:
Microsoft Office / Photoshop / Zendesk / Intercom / Wordpress / Shopify
Skills:
- Hotline / Mailing Support
- Organize travel and accommodation
- Accounting / invoicing management
- Appointments, agenda display
- Hotline / Mailing Support
- Planning of file keeping,
- Updating data / archives / documents
- Management control
- Webresearch
- Planning and management of events
- Wordpress (publication, images, design, updates, etc.)
- Shopify (Showcase site creation)
- Modification and analysis of files.
- Transfer data
- Translations of documents from English to French or vice versa.
- Record keeping
- Use of macros or other advanced functions.
- Wordpress (publication, images, design, updates, etc.) -
- Social media posting
- Google Ads campaign creation
- Metadata writing
...
French
Native or bilingual
English
Fluent
Can work on-site
Paris (up to 10km)
Experience
- Guichetcartegrise.comCustomer Support & Admin SupportE-COMMERCEFebruary 2018 - Today (8 years and 4 months)Paris, FranceCustomer support management:- Mailing, responding to customer inquiries- Phoning, answering hotline calls- Processing refunds- File processing
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Skill set
Categories
- Other