Léna Jourdan

• Digital communication, e-commerce, influencer collaborations, shooting direction, art direction, brand image.

During my experience at the boutique Chat comme Chien, I developed strong sales and customer relations skills in the specialized retail sector. I was responsible for welcoming and providing personalized advice to a demanding clientele, identifying specific needs related to animal well-being to offer tailored solutions. This experience allowed me to work on customer loyalty, sales optimization, and product promotion in the boutique, while participating in the daily management of the point of sale (merchandising, stock monitoring, checkout). I also strengthened my service orientation, autonomy, and ability to achieve sales targets.

Customer support, product advice, cash register management.

During my experience as a saleswoman at the Koumal Bijoux boutique, I developed expertise in jewelry sales and assisting customers looking for statement pieces. I was responsible for welcoming, providing personalized advice, and showcasing the collections, ensuring a high-quality and engaging customer experience. This experience allowed me to work on customer loyalty, achieving sales targets, and product storytelling. I also participated in the management of the point of sale (merchandising, restocking, checkout), thus reinforcing my attention to detail, aesthetic sense, and high-end service skills.