Freelancer profile translated to English.

Description

Problem Solver · CSM · Project Manager

I solve the problems that others leave behind.

For over 8 years, I have been supporting startups and SMEs in three main areas: customer relations, operational structuring, and recruitment.

My common thread?Understand quickly, adapt to anything, and deliver solutions that last.

Having worked in tech recruitment and project management, I have a 360° view of what makes an organization work—or malfunction.

Today, I undertake freelance missions in:

Customer relations & success (onboarding, follow-up, satisfaction)
Structuring and optimizing processes
Complete management of your recruitments
Team training and support

I have worked with over 20 startups in very diverse sectors: Medtech, Legaltech, SaaS, insurance, e-commerce, cybersecurity…

What did that teach me? That a good lean process and real pedagogy change everything.

Customer satisfaction rate: 100%. My clients will tell you.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Le Mans (up to 50km), Paris (up to 10km), Rennes (up to 10km), Nantes (up to 10km)

LP
Customer Relations · Structuring & Process Optimization · Recruitment
DIGITAL AND IT
November 2025 - Today (9 months)
Le Mans, France
My Services

Customer Journey Audit
Mapping friction points, satisfaction analysis, restitution + prioritized action plan

Structuring Customer Onboarding
Creating processes, materials, documentation—to reduce support and speed up adoption

Implementing Satisfaction Indicators (NPS, CSAT)
Tool selection, deployment, results analysis, and continuous improvement plan

Customer Relations Team Training
Customized practical workshops—posture, processes, tools—with reusable materials
Customer Relations ·
Team Building
Recruitment, structuring, skills development for teams—to lay the right foundation from the start.

My Achievements
Customer Journey Audit
Customer Onboarding Structuring + Team Training
Team Building
Structuring Customer Relationship Management Startup Recruitment Consulting
Electis
Project Manager / CSM
SOFTWARE PUBLISHING
November 2023 - October 2025 (1 year and 11 months)
Le Mans, France
Electronic Voting · Project Management · Customer Satisfaction · Legal Expertise CSE · SaaS

Electis is an electronic voting solution covering three areas: professional elections (CSE), corporate governance (AG, CA), and school elections (parent representatives).
As a Project Manager and Customer Success Manager, I manage the entire client project lifecycle, from scoping to closure, with a constant focus on the quality of the customer experience.

My specific tasks:
Precise scoping of client needs and understanding of specific constraints
Development and monitoring of project plans
Answering legal questions related to professional elections (CSE, partnership agreements, legal framework)
Consulting, providing solutions, and anticipating risks
Configuration of the technical solution
Training and skill development for users

Results:
Scalability ×20: from 3 to 60 projects managed by one person
96% customer satisfaction—1 in 5 clients purchases an additional product
Incoming support reduced by 3x thanks to structured onboarding and proactive documentation
4 client recommendations/month
Project Management Lean Management Customer Relations Customer Satisfaction
LKRL
Consulting - Customer Relations
DIGITAL AND IT
July 2021 - December 2023 (2 years and 5 months)
Le Mans, France
Creation of Departments · Structuring · Customer Experience · Operational Management
On assignment with hyper-growth startups, I supported the structuring of entire departments, often created from scratch, taking charge of both strategy and operations. Each assignment is different, each context is unique—that's precisely what drives me.

My tasks:
Fine analysis of the existing situation and diagnosis
Understanding needs and implementing an adapted strategy
Creation of actionable tools, documents, and processes
Guarantee of compliance with legal and security frameworks
End-to-end recruitment management
Contract and billing management

Clients supported:
Animaj (Animation) · Universign (Electronic Signature) · Seyna (Neo-insurance) · Silex (SaaS supplier sourcing) · Hillo (Medtech / Diabetes) · Odaseva (Data Security) · TCM Labs (IT Services / Development) · Descartes Underwriting (Climate Insurance)

Results:
100% satisfied clients—Revenue last year: €220k
Client retention rate: 100% over 3 years
Creation of efficient departments, implementation of custom tools and materials
Customer Relations Lean Management Structuring Quality