Lena Bamba

Coordinate events with Site Operations, Ticketing, Host Services, and Guest Relations teams. Supervise on-site setup, manage visitor flows, and ensure overall event quality. Act as a liaison with internal teams (Technical, Security) and external service providers. Organize logistics: develop schedules, write run sheets, and manage installations. Ensure operational presence during events and manage unforeseen issues in real-time. Prepare and lead briefings, write post-event reports, and optimize event processes. Participate in the opening of the Disney Adventure World park. Coordinate international, institutional (government affairs), and press events.

Implement specific operational needs for events. Prepare events (setup and monitoring of arrangements, cleanliness of public areas, setup of partner stands, stage management). Relay information to internal departments, concessionaires, and relevant service providers. Coordinate concessionaire arrangements. Operational presence during events. Monitor the preparation, delivery, and quality of services provided. Supervise contractor teams. Manage VIP Packages in collaboration with various productions. Lead and monitor projects from start to finish.

Prepare and verify the proper setup of different hospitality areas. Ensure the smooth coordination of catering services. Guarantee the quality and flow of general hospitality reception. Manage disputes for VIP clients. Ensure continuous customer satisfaction.