Leïla Mengue

Customer Care Consultant – Let's create unforgettable customer experiences together

Passionate about customer relations for 5 years, I support companies and entrepreneurs in transforming their customer service into a real lever for loyalty and growth.

My 3 key offers:

✅ Express Audit: complete analysis of your customer relationship + concrete action plan (mystery shopper test option)

✅ Implementation of an effective Customer Service: processes, tools (WhatsApp Business, CRM), adapted scripts

✅ Customer Care & Customer Experience Training: communication, conflict management, loyalty, practical workshops

Why me?

Because customer relations are not limited to a cold and impersonal after-sales service. Today, your customers expect humanity, transparency and values. My role: to help you create an authentic connection with them to gain their trust and loyalty.

I consider myself a creator of smiles: with me, Customer Care becomes your number 1 asset to make a difference.