Freelancer profile translated to English.
Back to original languageAbout Leila
Hello! I offer flexible administrative support to help you better manage your emails, calendars, and daily tasks. My goal is to free up your time so you can focus on your business. Reliable and organized, I adapt to your needs and your pace for a simple and effective service. Available a few hours a week, I can assist you on a one-time or regular basis.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- MeDirect BankSenior Wealth Back OfficerBANKING AND INSURANCEMarch 2023 - Today (3 years and 3 months)- Ensuring that customer communication is timely and meets high quality standards as well as regulatory and legal requirements- Meeting set KP/s related to service level and quality- Support the Team Leaders in daily operational tasks (for example, monitor and help manage the workload of the Customer Service Team)- Escalate issues where required and join the technical support meetings- Take over daily operational tasks from the Team Leader in case of absence- Quality Monitoring of the support agents (check the phone calls and e-mails if they are in line with the procedures)- Quality Monitoring training sessions with the agents- Continuous development and improvement ofCC training materials and department manuals- Approvals of OPOs, offline trades, High Risk Verifications, etc- Follow up Junior Agents with Team Leader- Handling and escalating complaints- Follow up on CSAT's, skills=[]
Recommendations
Be the first to recommend Leila
Help this freelancer shine by sharing your experience working together.
These freelancer profiles also match your criteria
Agatha Frydrych
Backend Java Software Engineer
4.7
(3)
2
Baptiste Duhen
Fullstack developer
4.6
(4)
5
Amed Hamou
Senior Lead Developer
4
(2)
7
Audrey Champion
Web developer
4.3
(3)
4
Skill set
Categories
- Other