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Leïla BordesLB

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Freelancer profile translated to English.
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About Leïla

A professional with a background in customer relations, I have developed strong skills in organization, communication, and priority management in demanding environments.

Today, I bring these skills to companies for lead management, CRM follow-up, and remote customer relationship optimization.

Accustomed to handling a high volume of requests, I know how to:
• qualify and follow up on incoming contacts
• ensure clear and professional communication
organize and confirm appointments
• maintain up-to-date and structured CRM databases

Key skills:
• Incoming lead management
• Customer relations (email, chat, messaging)
• CRM follow-up and updates (Notion, Google Sheets – HubSpot in progress)
• Organization, rigor, and process adherence
• Autonomy and reliability

I am looking for remote assignments, one-time or recurring, within structured teams.
  • French

    Native or bilingual

  • English

    Conversational

Remote only
Primarily works remotely

Experience

  • Dock7
    Bartender
    November 2025 - Today (7 months)
    Brest, France
    Preparation of menu cocktails. Bar setup before client arrival. Supervision of trainees and training. Bar service, managing a large clientele. Monitoring beverage stocks, carrying out inventories. Informing clients about the drinks menu, making suggestions according to their preferences. Welcoming and serving clients at the counter.
  • Cocorico,Juillet2023-Novembre2025
    Restaurant Manager / Bartender
    July 2023 - November 2025 (2 years and 4 months)
    Restaurant and team management & versatility: supervision and coordination of staff, handling customer complaints, participation in event logistics, taking orders, serving in the dining room, autonomous organization of brunches, and support for cross-functional tasks (setup, cleaning, kitchen). Bar mastery: Bar service, cocktail creation, stock management, and bar cleanliness. Financial responsibility: Use and management of the cash register, monetary transactions, and daily closing.
  • Hôpitald'InstructiondesArmées,Brest,Avril2023-Mai2023
    Master's Internship in Administration and HR
    April 2023 - May 2023 (1 month)
    Data management: Reporting, analysis, and file tracking (absenteeism, skills, statuses). Analysis and compliance: Verification of civil personnel bonuses and allowances based on the analysis of legal texts. Administrative organization: Drafting certificates and calls for applications. Organization and filing of documents.

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Education

  • Master 1 in Public Careers and Management
    University of Nantes, 2023
    Master 1 Carrières et Management Publics
  • Law Bachelor's Degree
    University of Reunion, 2021
    Licence 3 Droit

Skill set

Categories

  • Other